Vulkan Vegas Casino - Der Spieler hat Probleme mit einem Bonusguthaben.

I played with my own money and a deposit bonus, I won € 1000, I wager the required amount and all my money except € 150 disappeared. They refuse to credit me while the wager was 2200 !!!!! Will a serious player deal with wager 2200 for 150 € ?? They are clearly scammers!

Έπαιξα με χρήματα δικά μου και bonus κατάθεσης, κέρδισα 1000€, έκανα wager το απαιτούμενο ποσό και μου εξαφάνισαν όλα τα χρήματα εκτός από 150€. Αρνούνται να μου τα πιστωσουν ενώ το wager ήταν 2200!!!!! Θα ασχοληθεί σοβαρός παίκτης να κάνει wager 2200 για 150€?? Είναι απατεώνες ξεκάθαρα!

Dear Vasiliki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus was in play? Would you be so kind and send us a link?

Have you tried discussing this issue with the casino directly? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I can not send you a link because the bonus on its terms disappeared as soon as the wagering was completed along with the money I won. Find it with my email in your history!

Δεν μπορώ να σας στείλω κάποιο σύνδεσμο γιατί το μπόνους με τους όρους του εξαφανίστηκε μόλις ολοκληρώθηκε το wagering μαζί με τα χρήματα που κέρδισα. Βρείτε το με το email μου στο ιστορικό σας!

Also to mention that I asked live chat for a copy of my movements on your page and they refused!

Επίσης να αναφέρω ότι ζήτησα από το live chat αντίγραφο από τις κινήσεις μου στην σελίδα σας και μου το αρνήθηκαν!

Vasiliki, please understand I don't work for Vulkan Vegas Casino, but for Casino Guru which operates as an independent website, therefore I cannot check anything in the casino's history. I can only gather as much information as you are able to provide.

Do you happen to remember what kind of bonus you claimed? Have you accumulated your winnings with a Deposit bonus or No Deposit bonus?

Have you tried discussing this issue with the casino directly? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I attach some photos to help you! Please see the hours and how the rest changes!

Σας επισυνάπτω μερικές φωτογραφίες μήπως σας βοηθήσουν! Δείτε παρακαλώ τις ώρες και πως αλλάζει το υπόλοιπο!

Dear Vasiliki, Kristina

I looked at the case. Please kindly refer to the offer that the player opted for.

The details on the max conversion to real balance from bonus is listed within the e-mail (in the footer).

Hope this clarifies.

Thank you Vulkan Vegas Casino for clarification. Vasiliki, the bonus terms clearly say that the maximum cashout from this bonus is €150. I am afraid that there is not much more we can do for you in this case.

Please, let us know if there is anything else we can help you with, otherwise, I will be forced to reject this case. Thank you for understanding.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.