Nitrobetting Casino - Il ritiro del giocatore è ritardato.

I made the withdrawal on 21st April 2025. It's still on pending status.

The withdrawal amount is 0.06 BTC or 60 mBTC.

I have received one email on 22nd May.

No furhter info since then.

Dear Antti, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Nitrobetting Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

I've made succesful withdrawals before and I have passed the verification process. I have accumulated my winnings without bonuses.

Best regards,

Antti

Thank you very much for your reply, Antti. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much, Antti, for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Antti,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Nitrobetting Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Antti can expect his withdrawal to be processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Thank you for reaching out and sharing your concerns.

We understand how frustrating it can be to experience a delay with your withdrawal, and we sincerely apologize for the inconvenience.

Please rest assured that your case has been escalated, and your account has already been transferred to our processing manager for further handling. These delays are often due to internal security and verification procedures, which are in place to protect both your account and funds.

Best regards,

Nitrobetting

Dear Nitrobetting Casino representative,

thank you very much for the update. I hope the issue will be resolved in the near future. I will leave this complaint open until Antti confirms his withdrawal has been paid out.

Dear parties,

as more time has passed, I would like to ask you about the status of the issue.

Dear Antti,

have you received your funds?

Hello,

no, I have not.

Best regards

Dear casino representative,

could you please check the case again? Is there an issue with the verification process? Please give us more information on how we should proceed.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear parties,

we were informed about a technical issue preventing the casino representative from replying to this complaint. We are currently trying to solve it, I apologize for the inconvenience caused by this error.

I am extending the timer by 4 days in the meantime.

Hello Antti,

I've escalated your account to our Processing Manager for further review to understand what's causing the delay. I’ll keep you updated as soon as I receive more information.

Thank you for your patience, and I apologize for the inconvenience.

Best regards,

Nitrobetting

Dear casino representative,

thank you for your response. We will be awaiting a more detailed description of the issue.