Playigo Casino - Parte del saldo del giocatore è scomparsa.

For me, this casino is absolutely bad. You get your bonus but it started with the first deposit that as soon as you win something you will be thrown out of the game. And when that happened after the 2 deposit and I wanted to log in again, my money from more than 60 euros at a time to less and less down to 43 euros without I had just played to try again or even to close the game switch. Then I tried the chat but there was nobody around 4pm !! Hhhhmmm weird. Then I tried to write a massage and without joke I can only write backwards.

I've never really experienced it soo. In any case, I would advise everyone not to register at PLAYIGO Casino. The casino are not trustworthy in my opinion.

Für mich ist dieses Casino absolut schlecht. Man bekommt zwar seinen Bonus aber schon bei der ersten Einzahlung fing es an das sobald man etwas gewinnt wird man aus dem Spiel geworfen. Und als das geschah nach der 2 einzahlung und ich mich wieder einloggen wollte wurde mein Geld von mehr als 60 Euro auf einmal immer weniger bis runter zu 43 Euros ohne das ich gespielt hatte nur, für den Versuch wieder weiter zu spielen oder gar das Spiel zu wechseln. Dann versuchte ich den Chat aber es war um ca. 16 Uhr niemand da!! Hhhhmmm komisch. Dann versuchte ich eine Massage zu schreiben und ohne Witz es geht nur rückwärts zu schreiben.

Habe ich soo noch nie erlebt ganz ehrlich. Jedenfalls würde ich jedem davon abraten sich bei PLAYIGO Casino anzumelden. Das Casino sind meiner Meinung nach nicht Vertrauenswürdig.

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any screenshots showing your active balance before you have experienced a technical glitch or, preferably, your game history. My email address is petronela.k@casino.guru. How much do you reckon should be disputed amount? Do I understand it correctly that €17 (€60 - €43 = €17) went missing after you have logged out and in again?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.