Posido Casino - L'account del giocatore è stato chiuso senza pagamento.

I have withdrawn €500 20 days ago. I have sent countless messages and they keep telling me that we are delayed due to a high volume of withdrawals. Today when I went to log in they told me that the casino was closed but we will not lose the money. I have the impression that they scammed me.

Έχω κάνει ανάληψη 500€ εδώ και 20 μέρες. Έχω στείλει άπειρα μηνύματα μου λένε συνέχεια ότι καθυστερουμε λόγω φόρτου αναλήψεων. Σήμερα που πήγα να συνδεθώ μου είπαν ότι το καζίνο έκλεισε αλλά τα χρήματα δεν θα τα χάσουμε. Έχω την εντύπωση ότι με εξαπάτησαν.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you currently have access to your casino account?
• Which games did you focus on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I don't have access to the account because as they told me the casino stopped operating and they will deposit the rest. I was playing slots and the winnings were without an active bonus.

Δεν έχω πρόσβαση στον λογαριασμό γιατί όπως μου ανέφεραν το καζίνο έπαψε να λειτουργεί και τα υπόλοιπα θα τα καταθέσουν. Κουλοχεριδες έπαιζα και τα κέρδη ήταν χωρίς ενεργό μπόνους.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AGGELOSRAP,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina