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They refuse to pay me because I played using Colombian pesos. They make me wait over 2 hours for each withdrawal, only to ask why I'm playing in Colombian pesos. After I answer them, I proceed to make another withdrawal only for them to make me wait another 3 hours, once again to reject it and ask me something else. I believe this will be their approach every time; rejecting the withdrawal and continuing to ask questions that should not concern them. It's my money and I should be able to decide which currency I play in.

no me quieren pagar porque he jugado con pesos colombianos me hacen esperar mas de 2 horas x cada retiro para simplemente preguntar porque juego en pesos colombianos despues que les respondo hago otra vez el retiro me hacen esperar otras 3 horas para denuevo rechazar y preguntarme otra cosa y creo que asi sera cada vez y cuando rechazar el retiro y seguir preguntando cosas que no les debe importar es mi dinero y yo veo en que moneda jugar

Dear lfestrada,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, it's my first withdrawal, I'm already verified and I earned the money with some free ones that they gave me. The worst thing is that every time I want to make a withdrawal, they make some excuse. Orita's one was that I upload a photo of my ID when they already asked me for that and They are approved, I don't know what else they would ask of me to not pay me, they should close these casinos, cheaters and thieves.

buen dia es primer retiro ya estoy verificado y el dinero lo gane con unos gratis que me dieron lo peor es que ellos cada vez que quiero hacer un retiro ponen alguna esxcusa la de orita fue que suba una foto del dni cuando ya me pidieron eso y estan aprovado no se que mas me pediran para no pagarme deberian cerrar estos casino tramposos y ladrones

Thank you for your reply, lfestrada. Could you please explain why you didn't choose the official currency of your country?

Dear lfestrada,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.