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Hello, I have sent all the documents for verification. Problems are being made with the account document.

The casino will ask for a receipt with the date, time and my name. At the Sparkasse there is only the receipt with the date and time and the purpose. I sent that. But you want my name to be on the receipt. There is no such thing. I added photos of my account and my bank card to the receipt. It is rejected every time

Sincerely, Karsten

Hallo, ich habe sämtliche Dokumente zur Verifizierung gesendet. Beim Konto Dokument werden Probleme gemacht.

Das Casino fordert eine Einzahlungs Beleg mit Datum Uhrzeit und meinen Namen. Bei der Sparkasse gibt es nur den Beleg mit Datum und Uhrzeit und den Verwendungszweck. Das habe ich gesendet. Sie wollen aber das mein Name auf den Beleg steht. Das gibt es nun mal nicht. Ich habe bei den Beleg noch Fotos von meinem Konto sowie bankkarte hinzugefügt. Es wird jedesmal abgelehnt

Mit freundlichen Grüßen Karsten

Dear Karsten,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. Did the casino also gave you some kind of guide in this case where you can't provide the relevant document? Did you try to contact and ask your payment provider if they could provide you such a document? Another option might be to use a different payment method which could be verified easier. Also please forward any relevant communication between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

Dear karsten87,

Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected.