22bet Casino - Der Rückzug des Spielers hat sich verzögert.

Hello, I withdrew €500, and the amount was not credited to my account. They always say they will pass it on to the appropriate support after requesting the statement, but they never resolve the issue for me.

Boas, levantei 500€ e o valor não me foi creditado na conta. Dizem sempre que vão passar para o suporte apropriado depois de pedirem o extrato e nunca me resolvem o problema.

Dear MarioGomes, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello

Yes, I've made lots of withdrawals and never had any problems.

KYC is verified.

Value, it was all real balance, no active bonus.

Olá

Sim, já fiz imensas retiradas nunca tive problemas.

KYC está verificado.

Valor, foi tudo saldo real, sem bónus ativo.

Good evening, my situation has been resolved and I've already received the money in my account! Thank you very much

Boa noite, entregando a minha situação ficou resolvida e já recebi o dinheiro na conta! Muito obrigado

Dear MarioGomes,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru