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Withdrawal requested on February 13. Still pending. I played with bonuses, but the amount was withdrawable because I generated required play volume. The casino writes me that the withdrawal is being analyzed and will be processed soon. But I have the feeling that time passes without it proceeding.

Prelievo richiesto il 13 febbraio. Ancora in sospeso. Ho giocato con bonus, ma l’importo era prelevabile perché ho generato volume di giocare richiesto. Il casinò mi scrive che il prelievo è in fase di analisi e che verrà elaborato presto. Ma ho la sensazione che il tempo passi senza che la cosa proceda.

Dear Mario,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Based on your complaint from the past I see that you have made successful withdrawals before. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Mario. I’m very sorry but you haven’t answered my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

The withdrawal was made by crediting the current account and this time too it would be the same

Il prelievo è avvenuto con accredito su conto corrente e anche questa volta sarebbe il medesimo

Thank you very much Mario for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mario,

I looked at your complaint and will do my best to help you. I would like to invite 24CasinoBet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the 24CasinoBet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.