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I requested a withdrawal of 200€ on 1/05/24 and up until now, I haven't been paid anything. Whenever I reach out through chat or email, the response is always the same—that my request is queued for finance but nothing happens. I'm feeling nearly scammed and I'm hoping that you can assist me as I've seen you have helped others get paid.

E solicitado un retiro por 200€ el día 1/05/24 y hasta el momento no me an apagado nada y cuando contacto por chat o correo la respuesta es la misma qe está en cola para financiero pero nada espero me puedan ayudar como e visto qe an ayudado a qe les pagen . La verdad esqe me siento casi estafado ya

Dear geinersantillan337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Hello, good day, thank you, they don't give me a solution, they just tell me to wait and the same old copy and pasted texts that say the same thing that the withdrawal is in queue for financing. But nothing and they cut off the chat without giving a solution now and I think that I no longer have my money. Could you help me contact this casino since through the means they give you never receive a formal response and it seems like a scam. I hope you can help me. Thank you.

Hola buen día gracias no me dan solución solo me dicen qe espere que espere y lo mismo de siempre textos copiados y pegados qe dicen lo mismo que el retiro está en cola para financiación .pero nada y cortan el chat sin dar solución ya y pienso qe ya no Bere mi dinero me podrían ayudar a contactar con este casino ya que por los medios qe ello dan nunca recibes una respuesta formal y parece una estafa ojalá puedan ayudarme gracias

Please help me contact finance directly since by chat and email it is impossible. They only send you copied texts and the emails never respond, everything stops being a scam, what else can I do to get paid or tell me if there is no solution, this is already frustrating. It's been 9 days and every day the answer is the same, it's more the same page, stop the scam, you can't see if the withdrawal is progressing or not, it's just pending and you don't have any other option, you can't go in to see the withdrawal status or anything for that matter. style You only get this and if you click there they never give you anything else that is the status of the withdrawal after 9 days this is a joke I would like you to please connect to this casino and stop doing this to people

Por favor ayúdenme a contactar directamente con finanzas ya qe por chat y correo e imposible .solo te envían textos copiados y y los correos nunca responden todo párese una estafa qe más puedo hacer para qe me pagen o díganme si no hay solución esqe esto es frustrante ya an pasado 9 días y cada día la respuesta es la misma es más la misma pajina párese estafa no se puede ver si progresa o no el retiro simplemente sale pendiente y no tiene ninguna otra opsion no puedes entrar a ver estado de retiro ni nada por el estilo solo te sale esto y ya si haces clica allí no te ponen nunca nada más ese es el estado del retiro después de 9 días esto es una burla qisiera por favor qe se conecten von este casino y qe no sigan hacendo esto a la gente

Please help me now they have sent me this is always the same they have sent me this email which does nothing but frustrate me saying that it is prone and soon

Ayudarme por favor ahora me an enviado esto es siempre lo mismo me an enviado este correo qe no hace hitra cosa más qe frustrarme diciendo que prono y pronto

Has the casino processed your cashout?

Has the money reached you yet?

I'll await any updates.

Dear geinersantillan337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.