888 Casino IT - Die Auszahlung des Spielers verzögert sich und es fehlen Gelder.

Hello, I have a problem with 888 Casino: Let me explain the situation. On January 23, 2025, I made a withdrawal of €1010.00. On the 24th, it was approved and I received an email confirming this. What happened? On January 27, 2025, my bank (Poste Italiane) reversed the credit due to exceeding the playfound limit. I also received an email from 888 stating that the money was returned to them. They asked me to provide the IBAN, Swift code, etc., which I sent. However, to this day, I see nothing—neither in my game account nor elsewhere. They keep insisting that everything is fine and that my bank accepted the transfer. I don't know what to do anymore...🙏

Salve ho un problema con 888 casinò: le spiego la situazione, giorno 23 gennaio 2025 ho fatto un prelievo di 1010.00€ il 24 mi è stato approvato con tanto di email ricevuta...cosa è successo? Che giorno 27 gennaio 2025 il mio istituto bancario (cioè poste italiane ha stornato l accredito x superamento playfound..ho ricevuto anche una email da 888 dicendo che i soldi gli sono rientrati...mi hanno chiesto iban codice Swift ecc.. mandato tutto..ma ad oggi non vedo nulla.. nemmeno sul conto di gioco...loro insistono dicendomi che è tutto ok..che il mio istituto ha accettato il bonifico... Non so più cosa fare...🙏

Dear Dumb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

We advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Dear Dumb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.