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Good day, I've waited for about 2 weeks and my patience has finally run out. On November 30th, I placed 3 bets on NBA overnight, they won, afterwards I tried to withdraw the funds and got a "permission denied" message. I contacted live support and they asked me to send details via email, which I did, then they asked me to undergo a two-step verification, I complied with this as well. Now they're telling me that they're waiting for a response from some department and they ask me every day to wait for 24 hours. Honestly, I'm tired of this nonsense and I'm here asking for help, hoping that you can somehow influence this. I will provide any additional information that is needed.

Доброго времени суток , ждал около 2 недель и уже терпение лопнуло . 30 ноября поставил 3 ставки на НБА ночное , они выиграли , позже пытаюсь вывести средства мне пишет "permission denied " я пишу в лайв поддержку меня просят отправить данные на почту , отправил , потом просят пройти верификацию в 2 этапа , все прошел . Теперь они пишут , что ждут ответ от какого-то отдела и каждый день просят меня подождать 24 часа , я уже честно говоря устал от этого бреда и пришел сюда за помощью , надеюсь вы как-то сможете на это повлиять . Любую дополнительную информацию предоставлю .

Dear zazzza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have provided the required documents to verify your account, but you have not received any confirmation from the casino that the documents have been approved?

Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I am fully verified. passed 2 stages of verification. I have never withdrawn funds. I did not take or use any bonuses.

Я полностью верифицирован . прошел 2 этапа верификации. Ни разу средства не снимал . Бонусы никакие не брал и не пользовался .

I successfully received the money after 2 weeks, thank you all.

Dear zazzza,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru