Beem Casino - Das Spielerkonto wurde gesperrt.

Had deposited with a bonus, bonus conditions were met.

Had the payout split into several parts, because last time nothing over 100 € was paid out.

Now I have noticed that my account has been deactivated.

Wonder how such a good reputation is possible with this bad customer service, people were treated really badly even back then.

Kind regards

Nervo2020

Hatte eingezahlt mit Bonus , Bonusbedingungen wurden erfüllt.

Hatte die Auszahlung gesplittet in mehrere parts , weil beim letzten Mal wurde nichts über 100€ ausgezahlt.

Jetzt habe ich festgestellt das mein Account deaktiviert wurde.

Frage mich wie solch eine gute Reputation möglich ist bei diesem schlechten Kundenservice wurde schon damals richtig schlecht behandelt.

Mit freundlichen Grüßen

Nervo2020

Dear Nervo2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawals were still pending when you noticed you had lost access to your account?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Nervo2020,

We are really sorry for the misunderstanding. Your account was locked during the balance correction, as a bonus, you redeemed has a maximum cashout limit of 200 EUR. All the corrections must be performed with inactive accounts to avoid any overlays. In such case fill free to contact support 24/7, so they unlock your account if it wasn’t done automatically.  

You are welcome to login and make a request of 200 EUR and, also, enjoy your tournament prize of 60 EUR, which was credited to you recently.

Kind regards,

BeemCasino Team

I'm trying to withdraw

Ich versuche eine Auszahlung

Hello everyone,

Thank you, BeemCasino Team, for helping us with this issue.

Nervo2020, could you please clarify what you mean by your last sentence? Are you having trouble requesting a withdrawal?

Dear all,

to the player has been made a cashout of 250eur in total, the rest amount was lost while playing.

Kind regards,

BeemCasino

Nervo2020, would you be so kind as to confirm you received the withdrawal? We are extending the timer by 10 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Good day,

Yes, I received a payout, namely € 50.

Only this payout went to a completely different account than I specified.

I now have more winnings to pay off.

Are 10x € 50 to a Visa card

And 1x € 100 to a MasterCard card.

So a total of € 600.

Can you have the whole thing paid out together?

And how long will it all take?

For now I will not continue to use the casino. Otherwise there will be complications like last time.

Had problems with the payout before ...

Greetings Nervo2020

Guten Tag,

Ja ich habe eine Auszahlung erhalten , es waren nämlich 50€.

Nur diese Auszahlung ging an völlig anderes Konto als ich angegeben habe.

Habe nun nochmehr Gewinne auszuzahlen.

Sind 10x 50€ an eine Visa Karte

Und 1x 100€ an eine MasterCard Karte.

Also insgesamt 600€.

Kann man das ganze auch zusammen auszahlen lassen ?

Und wie lange wird das ganze dauern ?

Werde jetzt erstmal das Casino nicht weiter nutzen. Sonst gibt es wieder Komplikationen wie letztes Mal.

Hatten ja schon früher Problem gehabt mit der Auszahlung...

Gruß Nervo2020

Thank you for the updates, Nervo2020. If your withdrawals are already pending, I would not recommend you change the amounts, as it may lead to further delay. I will keep this complaint opened until your confirmation regarding successful withdrawals. Please let me know as soon as you receive the last payment. Thank you in advance.

€ 300 was successfully received.

Still missing € 300

300€ wurden erfolgreich erhalten.

Fehlen noch 300€

Dear Nervo2020,

your withdrawal was fully paid in a total amount of 400 EUR. The first win was limited to 300 EUR due to bonus restriction, plus the second request of 100 EUR was paid in full amount. Casino acts strictly due to its Terms and Conditions. We are really sorry that bonus conditions occur the misunderstandings for you, but due to Casino Terms and Conditions, if the player does not understand and accept it, we have to close the account. Due to fact that such a misunderstanding happened for the second time, we have to apply the rule described above to your account. Thank you for understanding.

Kind regards,

BeemCasino Team

Ah, very much

Nice dealings with his customers 😀

Transparency is zero

1 \ 10 stars

And it's not quite € 400 either, I'm really disappointed with this casino ...

Such a good rating is not even possible with this approach!

Can be seen as unsolved. € 200 was embezzled 😂😂😂

Aha sehr

Schöner Umgang mit seinen Kunden 😀

Transparenz gleich null

1\10 Sterne

Und so ganz 400€ sind es auch nicht , bin richtig enttäuscht von diesem Casino...

Solch eine gute Bewertung, ist bei diesem Umgang gar nicht möglich!!

Kann man als ungelöst ansehen 200€ wurden unterschlagen 😂😂😂

Hello everyone,

Dear BeemCasino Team, could you please clarify which bonus Nervo2020 activated and possibly advise the term according to which you capped his winnings? If you are not able to post it here, you can send everything to kristina.s@casino.guru.

Dear all,

The balance was updated due to paragraph 1.5 All winnings when playing with a bonus are limited to a maximum of ten times (x10) your deposit amount of Bonus Policy. The same rule was used in previous cases, however, the player kept redeeming bonuses for all deposits he made.

Kind regards,

BeemCasino Team

Hello everyone,

Dear BeemCasino Team, thank you very much for the clarification.

Nervo2020, unfortunately, if you played with a bonus that has a maximum cashout limit, there is not much more we can do for you. Casinos are allowed to set rules to their bonuses and this one is not unusual. Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Nervo2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player has stopped responding to our messages and questions.