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The casino is not paying out my funds. I had made a deposit under a 100% bonus, approximately 24 euros, played off the bonus, won 270 euros, put 200 for withdrawal, and lost 70. They requested additional verification, which I successfully passed! According to the regulations written in the rules, the withdrawal takes up to 48 hours! It's been over 48 hours, but the casino is not making the payout! They're ignoring my emails and banned me from the chat for asking about the withdrawal. I demand they be blacklisted.

Казино не выводит мои средства, я делал депозит под бонус 100% 24 евро примерно, отыграл бонус, выиграл 270 евро, 200 поставил на вывод, 70 проиграл. Запросили дополнительную верификацию, которую я успешно прошел! По регламенту, который написан в правилах, вывод занимает до 48 часов! Прошло более 48 часов, казино не выплачивает! На почте игнорируют, в чате забанили за вопрос про вывод средств. Требую внести их в чёрный список.

Dear Dobronx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Petronela

My account has been fully verified, I have followed all the rules, but the casino is violating its own rules! You can open them and read them. Withdrawal time limit is up to 48 hours!

Моя учётная запись полностью проверена, все правила мною соблюдены, однако казино нарушает свои же правила! Вы можете открыть их и почитать. Регламент вывода до 48 часов!

Are you refusing to help me to please the casino, even though it is clearly violating the payment regulations and its own rules? Funny. Maybe they are paying you my money to clear your reputation?

Вы отказываете мне в помощи в угоду казино, при том что оно явно нарушает регламент выплат и свои же правила? Смешно. Может они мои деньги вам выплачивают для очистки репутации?

Hi everyone,

the withdrawal for this player has already been completed.

@Dobronx, we would like to clarify that withdrawals take a maximum of 48 hours to process once we have all the required documents. In your case, we needed to ask you to send us another document for your verification.

Best regards

Thank you very much, Bet1000 Casino Team, for your assistance and clarification.

Dear Dobronx,

Could you please confirm that you received your withdrawal? Is there anything else we could try to help you with?

Dear Dobronx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.