Bet2U Casino - Der Rückzug des Spielers verzögert sich.

Greetings

I made a withdrawal request which was accepted on 05/31/2022 and as of today I have not received anything yet.

After contacting both live chat and assistance, the answer is the same every day.

We turned to the financial department will soon receive an answer

But nowadays I haven't received any reply and money yet

I kindly ask if you can help me

thank you

Salve

Ho fatto una richiesta di prelievo la quale e stata accettata il giorno 31/05/2022 e al giorno d'oggi non ho ancora ricevuto nulla.

Dopo aver contattato sia in live chat che l'assistenza la risposta e la stessa ogni giorno.

Abbiamo girato al dipartimento finanziario a breve riceverà risposta

Ma al giorno d'oggi non ho ancora ricevuto ne risposta e ne i soldi

chiedo gentilmente se riuscite ad aiutarmi

grazie

Hello Heraldhxh,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick

My account was verified again on 11/2019 and was then verified again on 01/2022

My winnings come from real money and not from bonuses.

Last time I heard the casino live chat today to get updates on my withdrawal but the answer is always the same.

I haven't received any news from the support yet as the answer is the same from there.

I would like to understand the problem and solve it

Thank you

Ciao Nick

Il mio account e stato verificato ancora il 11/2019 e poi e stato verificato nuovamente il 01/2022

Le mie vincite derivano da soldi reali e non da bonus.

L'ultima volta che ho sentito il casino oggi in live chat per avere aggiornamenti in merito al mio prelievo ma la risposta e sempre la stessa.

Dal supporto non ho ancora ricevuto alcuna notizia in quanto anche da li la risposta e la stessa.

Vorrei capire la problematica e risolverla

Grazie

Dear Heraldhxh,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.