BetNFlix Casino - Der Rückzug des Spielers hat sich verzögert.

Hello,

I made a withdrawal on 04/09/24 at 11.24 and I have been constantly promised a withdrawal processing time of 48-72 hours, but I haven't heard anything.

Customer service does not respond to anything.

According to the terms of use, all withdrawals are processed within 72 hours, but this is not the case.

Hei,

Tein noston 9.4.24 kello 11.24 minulle on lupailtu jatkuvasti 48-72 nostojen käsittelyaikaa mutta tästä ei ole kuulunut mitään.

Asiakaspalvelu ei vastaa mihinkään.

Käyttöehtojen mukaan kaikki nostot käsitellään 72 tunnin sisällä mutta tämä ei pidä paikkaansa.

Hello nuuttitilander,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetNFlix Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear nuuttitilander,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.