Betshop Casino - Das Konto des Spielers wurde aufgrund eines Problems zwischen dem Casino und den Steuerbehörden gesperrt.

Good evening! Yesterday, betshop casino made an abrupt announcement, which you can also view by following the link betshop.gr. The announcement states: "Our Company is in the unfortunate position to announce that, due to the sudden and abusive seizure of our customer service bank account by the tax authorities, we are forced to suspend our operations until the issue is resolved." As a result, no Greek customer can access their account to log in and withdraw their balance.

Καλησπέρα σας! Χθες το καζίνο betshop με μια αιφνίδια ανακοίνωση του που μπορείτε και εσείς να κοιτάξετε ακολουθώντας τον σύνδεσμο betshop.gr λέει ότι "Η Εταιρεία μας βρίσκεται στη δυσάρεστη θέση να ανακοινώσει ότι, λόγω αιφνίδιας και καταχρηστικής κατάσχεσης του τραπεζικού λογαριασμού εξυπηρέτησης πελατών της από τις φορολογικές αρχές, εξαναγκάζεται να αναστείλει τη λειτουργία της μέχρι να αποκατασταθεί το ζήτημα που προέκυψε." . Έτσι κανείς Έλληνας πελάτης δεν έχει πρόσβαση στον λογαριασμό του ώστε να συνδεθεί και να μπορεί να τραβήξει το χρηματικό του υπόλοιπο.

Dear polpab,

Thank you very much for submitting your complaint. I'm sorry to hear about this problem.

I have checked several articles regarding the issue with Betshop suspending its operation in Greece due to issues with tax authorities. Allegedly, players should receive an email regarding their accounts and balances in the upcoming days.

Could you please specify if you received any such email from the casino yet?

When was the last time you successfully logged into your Betshop account?

When was the last time you communicated with the casino customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No, I still haven't received any notification email about withdrawing my balance and yesterday when I couldn't log in I emailed (understanding it was a company issue) asking them what will happen to customer balances but I haven't get no answer

Όχι, δεν έχω λάβει ακόμα κανένα ενημερωτικό email σχετικά με την ανάληψη του υπόλοιπου μου και χθες που δεν μπορούσα να συνδεθώ,έστειλα email ( έχοντας καταλάβει ότι πρόκειται για το θέμα της εταιρείας) ρωτώντας τους τι θα γίνει με τα υπόλοιπα των πελατών αλλά δεν έχω πάρει καμία απάντηση.

How long have you played in this casino? Have you made any successful withdrawals before?

What types of games did you play?

Also, if you receive any updates from the casino, please forward them to me. My email address is veronika.l@casino.guru. Thank you.

Good morning! I think I have the account for 2-3 months. I had made withdrawals while the casino was operating normally. I was only gambling. Currently no update from betshop.

Καλημέρα σας! Νομίζω έχω τον λογαριασμό 2-3 μήνες . Είχα κάνει αναλήψεις όσο λειτουργούσε κανονικά το καζίνο. Στοίχημα αποκλειστικά έπαιζα. Προς το παρόν καμία ενημέρωση από betshop.

I'm sorry, but there is nothing we can do to help you retrieve your winnings. The players' accounts have been seized by the tax authorities, and there is a judicial review of the Council of State pending. As a result, the casino has to wait for the court proceedings and is unable to allow you access to your account.

The only thing I can recommend is to contact the Hellenic Gaming Commission.

This complaint will now be closed. Thank you for your understanding, and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.