BetterDice Casino - Der Spieler hat Schwierigkeiten, seine Gewinne abzuheben.

Hy

I deposited 25 € in the casino via Ecopayz and then tried to verify my account and it worked after several days.

Well then I clicked out and what do I see ..

No Ecopayz, only Astropayz and offline payment.

Then I took offline payment and told the support that they should please pay out on Ecopayz ..

As you can see in the casino there are 3 different times when they pay out.

60-70% of our withdrawals are automated. This means that customers who have verified their accounts and used the same payments method as per deposit, will have their withdrawal processed immediately.

30-40% of our withdrawals are manual. This means that in some cases the withdrawal needs to be manually approved, therefore it can take up to 24 hours to be processed.

Go on with

Visa - 2-7 business days

MasterCard - 2-7 business days

eco Payz - 2-7 business days

Bank Transfers - 2-7 business days

Neteller - 2-7 business days

Interac E-Transfer - 2-7 business days

Paykasa - 2-7 business days

Skrill - 2-7 business days

eco Voucher - 2-7 business days

Flexepin - 2-7 business days

Qiwi Wallet - 2-7 business days

Pay Safe Card - 2-7 business days

Neosurf - 2-7 business days

Oto Pay - 2-7 business days

And finally from the support itself

Processing time takes 24 to 48 working hours.

Thank you.

When asked what is correct, the following email came after 4 days of pending and nothing has happened so far.

Hello and thank you for your email.

Withdraw processing times vary and at times, it can take a little bit more.

This is done so that we are in compliance with all KYC and AML regulations.

You have a substantial winnings.

So, once approves, you will be notified, please be little more patient.

Further questions are not answered and there is generally no information about what is going on.

I think the whole thing is a scam casino and you try to work for a while

If you want to receive more information

Google> Betterdice Casino Scam

Hy

Habe in dem Casino 25€ per Ecopayz eingezahlt und hab dann versucht mein Acc zu verifizieren und es hat nach mehreren Tagen auch geklappt.

Nunja ich hab dann aus Auszahlung geklickt und was seh ich..

Kein Ecopayz nur Astropayz und Offline Auszahlung.

Hab dann Offline Auszahlung genommen und dem Support gesagt das sie bitte auf Ecopayz auszahlen sollen..

Wie man in dem Casino sehen kann gibt es 3 verschiedene Zeiten wo sie auszahlen.

60-70% of our withdrawals are automated. This means that customers who have verified their accounts and used the same payments method as per deposit, will have their withdrawal processed immediately.

30-40% of our withdrawals are manual. This means that in some cases the withdrawal needs to be manually approved, therefore it can take up to 24 hours to be processed.

Weiter gehts mit

Visa - 2-7 business days

MasterCard - 2-7 business days

eco Payz - 2-7 business days

Bank Transfers - 2-7 business days

Neteller - 2-7 business days

Interac E-Transfer - 2-7 business days

Paykasa - 2-7 business days

Skrill - 2-7 business days

eco Voucher - 2-7 business days

Flexepin - 2-7 business days

Qiwi Wallet - 2-7 business days

Pay Safe Card - 2-7 business days

Neosurf - 2-7 business days

Oto Pay - 2-7 business days

Und zum Schluss vom Support selber

Processing time takes 24 to 48 working hours.

Thank you.

Auf die Frage was nun richtig ist kam folgende Mail nach 4 Tagen Pending und es ist bis jetzt nix passiert.

Hello and thank you for your email.

Withdraw processing times vary and at times, it can take a little bit more.

This is done so that we are in compliance with all KYC and AML regulations.

You have a substantial winnings.

So, once approves, you will be notified, please be little more patient.

Auf weitere Fragen wird nicht geantwortet und man erhält allgemein keine Info was da los ist.

Ich denke das ganze ist ein Scam Casino und man versucht auf Zeit zu arbeiten

Wenn ihr noch weitere Infos erhalten wollt

Google>Betterdice Casino Scam

Dear Fabian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand it correctly, that this was your first attempt for a withdrawal? How long exactly have you been waiting since requesting your withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, if there is any other relevant communication between you and the casino that you could forward me, please send it to my email address kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

You paid off in the end!

Nevertheless, MANY THANKS TO THE TEAM

Sie haben am Ende ausgezahlt!

Trotzdem VIELEN DANK AN DAS TEAM

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.