Blaze Casino - Player hat ein undefiniertes Problem.

I made more than 4 thousand deposits at this casino, I lost money I used the bonus, I added more money and continued playing, I made 3 withdrawal attempts they returned my money to my account and now the last time they stole my money. I lost 11 thousand reais with blaze.

I deposited more than 4000 in this casino, lost money I used the bonus, added more money and continued playing, I made 3 withdrawal attempts they returned my money to my account and now the last time they stole my money. I lost 11 thousand reais with blaze

I made more than 4 thousand deposits at this casino, I lost money I used the bonus, I added more money and continued playing, I made 3 withdrawal attempts they returned my money to my account and now the last time they stole my money. I lost 11 thousand reais with blaze.

Fiz mais de 4 mil em deposito nesse casino, perdi dinheiro usei o bónus, adicionei mais dinheiro e continuei jogando, fiz 3 tentativas de saque eles devolviam meu dinheiro pra conta e agora na ultima vez eles roubaram o meu dinheiro. perdi 11 mil reais com a blaze

Dear Arthurcamelo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties regarding your voided winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Were you advised why your winnings have been voided, please?

The messages exchanged with Blaze's attendant.

Arthur C***** B****** S****

Goodnight! I put to withdraw last week they asked for information to confirm my identity, I sent proof of address and my driver's license, the balance voted to my account I kept betting and I won more money, I tried to make another pix, the money voted to my account again reason that I had not made the minimum post I spoke to the attendant I was instructed to make another attempt to withdraw with another amount

(01:28:45) Felipe A******

Wait a moment please.

(01:29:40) Arthur C***** B****** S****

I voted to bet and when it was today my withdrawal was refused and the amount in my account disappeared, if my bets didn't count because I didn't lose money I'm willing to go to court with my rights

(01:29:49) Felipe A******

Sorry, cashout has been withdrawn and betting has been suspended due to violation of bonus balance usage rules to make the conversion on our platform.

(01:30:15) Arthur C***** B****** S****

the money was collected because i didn't lose the money

(01:30:28) Arthur C***** B****** S****

even outside the bonus I made other deposits and bet

(01:30:44) Arthur C***** B****** S****

so it wasn't just the bonus money I was betting

(01:30:51) Arthur C***** B****** S****

I made more than 4 thousand deposit

(01:31:09) Arthur C***** B****** S****

if you steal my money i will file a lawsuit against you

(01:31:25) Arthur C***** B****** S****

I'm writing without the accent because I'm talking from a macbook

(01:31:43) Arthur C***** B****** S****

you are trying to take my money

(01:32:24) Felipe A******

Unfortunately, I don't have more details about what happened, however, I can open a call to verify more details about the reason for your withdrawal.

(01:32:52) Arthur C***** B****** S****

that felipe

(01:33:03) Arthur C***** B****** S****

open for me urgent for me to help

(01:33:11) Arthur C***** B****** S****

for me not to wear myself out in justice

(01:33:51) Felipe A******

Wait a moment please.

(01:33:52) Arthur C***** B****** S****

the money bet had my balance deposited on picpay I even made a deposit today from my credit card

(01:34:22) Arthur C***** B****** S****

I believe you didn't make my pix for me, losing money on bets and not making the withdrawal

(01:34:30) Arthur C***** B****** S****

why did you give my money back

(01:34:34) Felipe A******

Sorry for the delay, I already registered and forwarded it to the responsible department.

The team will review your issue and it will be resolved. You will receive a response via email within 2 days.

(01:34:48) Arthur C***** B****** S****

I made a deposit and kept betting

(01:35:10) Arthur C***** B****** S****

thank you Felipe

(01:35:17) Arthur C***** B****** S****

thank you for real

(01:35:31) Arthur C***** B****** S****

I trusted your company because of picpay

(01:35:59) Arthur C***** B****** S****

I wait for you to solve my problem and for me to continue being your customer

(01:37:18) Arthur C***** B****** S****

do you need anything else?

(01:37:42) Felipe A******

Your call is open, you will receive a response to your email within the specified time.

(01:37:44) Felipe A******

Let me know if you have any further questions

(01:38:45) Arthur C***** B****** S****

thank you Felipe I'm waiting

(01:38:55) Felipe A******

Thanks for getting in touch, have a good night!

As mensagens trocadas com o atendente da Blaze.

Arthur C***** B****** S****

Boa noite! Eu coloquei para fazer o saque na semana passada pediram informações para confirma minha identidade, mandei o comprovante de endereço e minha habilitação, o saldo votou para minha conta continuei apostando e ganhei mais dinheiro, tentei fazer outro pix, o dinheiro votou para minha conta novamente motivo que não havia feito a posta mínima falei com o atendente fui orientado a fazer outra tentativa de saque com outro valor

(01:28:45) Felipe A******

Aguarde um momento, por favor.

(01:29:40) Arthur C***** B****** S****

votei a apostar e quando foi hoje o meu saque foi recusado e o valor na minha conta sumiu, se minhas apostas não valeram porque eu não perdi dinheiro estou disposta a entrar na justiça com os meus direitos

(01:29:49) Felipe A******

Desculpe, o saque foi recolhido e as apostas suspensas devido à violação de regras de uso de saldo bônus para fazer a conversão em nossa plataforma.

(01:30:15) Arthur C***** B****** S****

o dinheiro foi recolhido porque eu não perdi o dinheiro

(01:30:28) Arthur C***** B****** S****

inclusive fora do bônus fiz outros depósito e apostei

(01:30:44) Arthur C***** B****** S****

então não era só o dinheiro do bônus que eu tava apostando

(01:30:51) Arthur C***** B****** S****

fiz mais de 4 mil de depósito

(01:31:09) Arthur C***** B****** S****

se vocês roubarem o meu dinheiro vou entrar com um processo contra vocês

(01:31:25) Arthur C***** B****** S****

estou escrevendo sem o acento porque estou conversando de um macbook

(01:31:43) Arthur C***** B****** S****

vocês estão querendo se apoderar de um dinheiro meu

(01:32:24) Felipe A******

Infelizmente, não tenho mais detalhes acerca do ocorrido, no entanto, posso abrir um chamado para verificar mais detalhes acerca do motivo do recolhimento de seu saque.

(01:32:52) Arthur C***** B****** S****

isso felipe

(01:33:03) Arthur C***** B****** S****

abra pra mim urgente pra mim ajudar

(01:33:11) Arthur C***** B****** S****

para mim não ir me desgastar na justiça

(01:33:51) Felipe A******

Aguarde um momento, por favor.

(01:33:52) Arthur C***** B****** S****

o dinheiro apostado tinha o meu saldo depositado no picpay inclusive fiz deposito hoje do meu cartão de credito

(01:34:22) Arthur C***** B****** S****

eu creio que vocês não fizeram o meu pix para mim, perder o dinheiro em apostas e não efetuar o saque

(01:34:30) Arthur C***** B****** S****

porque vocês devolviam meu dinheiro

(01:34:34) Felipe A******

Desculpe a demora, já registrei e encaminhei para o departamento responsável.

A equipe irá analisar o seu problema e será resolvido. Você receberá uma resposta via e-mail no prazo de 2 dias.

(01:34:48) Arthur C***** B****** S****

eu fazia deposito e continuava apostando

(01:35:10) Arthur C***** B****** S****

obrigado felipe

(01:35:17) Arthur C***** B****** S****

obrigado de verdade

(01:35:31) Arthur C***** B****** S****

eu confiei na empresa de vocês por conta do picpay

(01:35:59) Arthur C***** B****** S****

eu aguardo vocês resolverem meu problema e eu continuar sendo cliente de vocês

(01:37:18) Arthur C***** B****** S****

precisa de mais alguma coisa?

(01:37:42) Felipe A******

Seu chamado consta em aberto, você receberá uma resposta em seu e-mail dentro do prazo informado

(01:37:44) Felipe A******

Deixe-me saber caso tenha mais alguma dúvida

(01:38:45) Arthur C***** B****** S****

obrigado Felipe estou no aguardo

(01:38:55) Felipe A******

Obrigado pelo contato, tenha uma boa noite!

Dear Arthurcamelo,

Have you received any further explanation from the casino already? When this live chat conversation took place, please?

Have you received any further explanation from the casino? Not.

When this live chat conversation took place, please? Chat started on 03 May 2022, 12:59 AM (GMT+0)

Você já recebeu alguma explicação adicional do cassino? Não.

When this live chat conversation took place, please? Chat started on 03 May 2022, 12:59 AM (GMT+0)

I'm sorry, Arthurcamelo, but I still don't understand which exact bonus rule has been used to justify the cancellation of your winnings. Could you please elaborate?

I bet with the bonuses on roulette I won money and added more money that added to the bonus. when I went to withdraw my money that I won along with the money that I deposited, they canceled my money completely. Justifying that I bet over 20 reais. They stole my money in summary. Will you be able to help me? Or not ?

Eu apostei com os bônus na roleta ganhei dinheiro e adicionei mais dinheiro que juntou com o bônus. na hora que fui sacar o meu dinheiro que ganhei juntamente com o dinheiro que eu depositei, eles cancelaram meu dinheiro completamente. Justificando que eu apostei acima de 20 reais. Eles roubaram o meu dinheiro no resumo. Vocês vão ter como me ajudar ? Ou não ?

Is this the rule that has been used to justify your bonus winnings cancellation, please:

"The maximum bet with bonus money is €5 or the equivalent in your local currency. Any attempt to circumvent the €5 maximum bet is strictly prohibited."

Are you aware of placing bets greater than the allowed ones while completing the bonus wagering?

The casino here in Brazil did not make this rule clear at any time, I bet bigger using the bonuses yes and even deposited more money, this means the bad faith of the casino operating here in my country. they took the bonus money and my deposit money went with it. I sent you proof of my deposits and attempts to withdraw too.

O casino aqui no Brasil não deixou claro essa regra em nenhum momento, eu apostei maior usando os bônus sim e ainda depositei mais dinheiro, isso significa a ma fé do casino atuante aqui no meu país. eles pegaram o dinheiro do bônus e o dinheiro do meu deposito foi junto. eu mandei o comprovante dos meus depósitos pra vocês e das tentativas de saques também.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Good morning, as I said in the message I sent to support, I didn't find this rule on the site, and you can check it out. the bonus rules only state that you have to wager 35 times the deposit amount before you can withdraw it. and the FAQ on the site doesn't say anything either https://help.blaze.com/hc/pt-br/sections/360002303858-B%C3%B4nus ... I don't understand why you don't want to help me, if I passed all the evidence that the casino is acting in bad faith with me. check out the site and draw your own conclusions before they change the site. I DON'T UNDERSTAND WHY YOU DON'T WANT TO HELP ME!

Bom dia, como eu falei nas mensagem que mandei para o suporte não encontrei essa regra no site, e vocês podem conferir. nas regras do bônus só consta que tem que apostar 35 vezes o valor do depósito antes que você possa sacá-lo. e no FAQ do site também não conta nada https://help.blaze.com/hc/pt-br/sections/360002303858-B%C3%B4nus ... Eu não estou entendendo o motivo que vocês não querem me ajudar, se eu passei todas as provas que o casino esta agindo de ma fé comigo. confira o site e tire a suas próprias conclusões antes que eles alterem o site. EU NÃO ESTOU ENTENDENDO PORQUE VOCÊS NÃO QUEREM ME AJUDAR!

I SENT MULTIPLE TESTS AND CASINO GURU CAN'T HELP ME? WHY? IF I SHOWED THAT THE CASINO ACTED ILLEGALLY WITH ME.

EU MANDEI VARIAS PROVAS E A GURU CASINO NÃO PODE ME AJUDAR? PORQUE? SE EU MOSTREI QUE O CASINO AGIU ILEGALMENTE COMIGO.

WHY WAS MY CASE NOT ANSWERED FURTHER?

PORQUE O MEU CASO NÃO FOI RESPONDIDO MAIS?

I do apologize, but the general bonus rules are clearly visible and easily accessible on the website. Please check here:

https://blaze.com/pt/bonus-terms

"The maximum bet with bonus money is €5 or the equivalent in your local currency. Any attempt to circumvent the €5 maximum bet is strictly prohibited."

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Yes and the amount that was deposited that they took my money? they withdrew everything including the money I deposited later. out the bonus.

Sim e o valor que foi depositado que eles pegaram o meu dinheiro? eles retiraram tudo inclusive o dinheiro que depositei depois. fora o bônus.

what I'm saying so far is that they took the money I deposited.

o que eu tou querendo dizer até agora é que eles pegaram o dinheiro que eu depositei.

Could you please indicate on this screenshot which funds have been confiscated?

Dear Arthurcamelo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.