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I was able to make a withdrawal without verification a few months ago, but had to write to support a few times there, after 9 days it was finally instructed. Now I've been waiting for the payout for 16 days with the same excuses, I'll soon get an email and I should be patient, everything would be fine with the payout. When I look at my account, it still says "pending". Nothing just happens there

Ich habe vor einigen Monaten eine Auszahlung ohne Verifizierung vornehmen können , musste aber dort dem Support ein paar mal schreiben, nach 9 Tagen war es endlich angewiesen. Nun warte ich seit 16 Tagen auf die Auszahlung mit den immergleichen ausreden , ich werde bald eine Email bekommen und ich solle mich gedulden , mit der Auszahlung wäre alles in Ordnung. Schaue ich in mein Konto steht sie immernoch auf "pending" . Da passiert einfach nichts😕

Hello Isabell,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or alternatively, post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Isabell for your email. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hello Isabell,

I looked at your complaint and will do my best to help you. I would like to invite BoaBoa Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear Viliam,

Thank you for reaching out!

The customer is going through the verification procedure and we are still waiting for a bank statement from the account the customer has used for a deposit on BoaBoa.com.

Dear Isabell,

We have sent you a reminder once again and looking forward to your cooperation!

If you have any questions, please, do not hesitate to contact us!

Kind regards,

BoaBoa.com

That's an absolute cheek, I sent them a bank statement several times, then all of a sudden they wanted a bank statement from my friend, then his ID, they didn't accept it, now they want another document, etc., etc... something is missing every time and the payment will continue to be delayed .. you could also demand everything at once instead of asking again and again !! This is a scam that nobody knows !!

Das ist eine absolute Frechheit, ich habe mehrmals einen Kontoauszug zu ihnen geschickt , dann wollten sie auf Einmal einen Kontoauszug von meinem Freund, dann seinen Ausweis, diesen akzeptierten sie nicht , jetzt wollen sie ein anderes Dokument usw usw... jedes mal fehlt etwas und es wird die Auszahlung weiterhin verzögert ..man könnte auch alles auf einmal einfordern anstatt immer wieder nachzufragen !! Das ist eine Masche die keinesgkeichen kennt !!

I sent another document today and I'm curious what will be requested next.. it's slowly becoming no fun anymore

Ich habe heute wieder ein Dokument hingeschickt und bin gespannt was als nächstes gefordert wird.. langsam macht es keinen spass mehr

Yesterday I got an email from Eibe that the account was verified, after almost a month and today on May 20th the payment should go out. I checked my profile and the payment is still pending

Gestern habe ich Eibe Email bekommen das das Konto verifiziert ist , nach fast einem Monat und heute am.20.5 die Auszahlung rausgehen soll. Ich habe in mein Profil geschaut , die Zahlung ist nachwievor schwebend

Dear Isabell,

Thank you for reaching out! We appreciate your cooperation!

We would like to express our apologies for the delay. We understand how frustrating this situation has been for you. Nevertheless, we are completely aware that withdrawals are the number one priority for all our clients, therefore we always strive to process these as fast as we can. Thereby, we would like to confirm that the withdrawal request was processed from our side.

Should you have any other questions, please, do not hesitate to contact our customer support service in the Live Chat or via email.

Kind regards,

BoaBoa Casino

Dear Isa84,

let me know when you'll receive your winnings, please.

Dear Isa84,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I received the amount on May 23rd

Ich habe den Betrag am 23.5 erhalten

Dear Isa84,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru