Bruno Casino - Das eingezahlte Geld des Spielers wurde seinem Casino-Konto nicht gutgeschrieben.

I deposited €48 at Bruno Casino on 07/11/2023 using Binace Pay. The amount was debited from my Binace account but not credited to the Bruno casino account. Binace Support assured me that the payment was debited correctly and that the payment should have actually arrived.

Ich habe 48€ am 11.07.2023 bei Bruno Casino eingezahlt mit Binace Pay. Der Betrag wurde von meinem Binace Konto abgebucht aber nicht gutgeschrieben auf dem Bruno casino Konto. Der Binace Support hat mir versichert, dass die Zahlung korrekt abgebucht wurde und die Zahlung eigentlich ankommen hätte müssen.

Dear esox505,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruno Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you contacted the casino already with the issue? What was their response?

Have you successfully used this payment method in the casino before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I have informed the casino about this several times but I do not get an answer. I have used the deposit method many times and have never had any problems.

Ja ich habe das Casino mehrfach darüber informiert aber ich bekomme keine Antwort. Ich habe die Einzahlungsmethode schon sehr oft genutzt umd hatte nie Probleme.

Thank you very much, esox505, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you esox505 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bruno Casino for their help in resolving this complaint. We would like to know why were the player's deposited funds not credited to his casino account and if we can do anything to help resolve this issue.

Thank you!

Dear esox505

We have to inform you that your recent deposit has been successfully credited to your casino account.

Should you require any further assistance or have any questions, feel free to reach out to our customer support team.

Additionally, if you ever need proof of the deposit for any reason, we are more than happy to provide it to you or to the Casino Guru representative, if necessary.

If there's anything we can do to enhance your gaming experience, please don't hesitate to let us know.

Best regards,

Bruno Casino

It's been dealt with.

Hat sich erledigt.

Dear esox505,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter