Casinia Casino - Der Rückzug des Spielers verzögert sich.

Good evening,

I requested a withdrawal of 1,500 euros last Wednesday and despite speaking to representatives in the chat every day who inform me it will be processed, the status of the withdrawal remains under review. The terms and conditions of the site state that withdrawals are completed within 3 working days, which obviously is not the case...

Καλησπέρα σας,

Έχω ζητήσει ανάληψη ποσού 1.500 ευρώ από την προηγούμενη Τετάρτη και ενώ μιλάω καθημερινά στο chat με εκπροσώπους και με ενημερώνουν ότι θα γίνει, η κατάσταση των αναλήψεων είναι under review. Στα terms and conditions του site αναφέρεται ότι ολοκληρώνονται οι αναλήψεις εντός 3 εργάσιμων ημερών. Κάτι το οποίο φυσικά δεν ισχύει...

Hello pgian,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good evening,

I have not been asked to verify. Also, winnings are from real money and not bonuses.

Thanks

Καλησπέρα σας,

Δεν μου έχει ζητηθεί να κάνω επαλήθευση. Επίσης, τα κέρδη είναι από πραγματικά χρήματα και όχι μπόνους.

Ευχαριστώ

Hello pgian,

As stated above, we recommend to wait 14 days for a payout to be processed. I would also recommend to start the verification process as it might make the process much faster. If you can upload your documents through your casino account, please do so and if not, you can contact the casino through e-mail.

I received my money. Thank you very much.

Έλαβα τα χρήματά μου. Σας ευχαριστώ πολύ.

We’ve reopened this complaint at the request of pgian. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.