Casino Barcelona - Der Spieler beschwert sich, dass er den beworbenen Gutschein nicht einlösen konnte.

I had a voucher and it was canceled accidentally and their policy says that nothing can be done, but call at the same time, it is not fair when it is not well understood because he gave me a maximum conversion of 120 so I gave him 684162745 I leave you my number

Tenía un bono y se me canceló sin querer y su política dice que no se puede hacer nada, pero llame al mismo momento, no es justo cuando no se entiende bien porque me ponía conversión maxima 120 poreso le di 684162745 te dejo mi número

Dear Jordi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Jordi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.