Casino MaxCazino - Der Spieler hat Mühe, dies zu überprüfen.

The casino is extremely dubious, I met him through Instagram through an algorithm mentor I made good money I lost practically 70% it's impossible to withdraw they don't check my documents I already sent it to their support with a live photo and my document in hand as asked by people already I cried with anger, we played in order to make a profit, this money would make a difference in my sad life.

O cassino é extremamente duvidoso, conheci ele atravéz do Instagram por um mentor de algoritmo fiz uma boa grana perdi praticamente 70% é impossível sacar eles não verificam meus documentos já mandei no suporte deles com foto ao vivo e meu documento em mãos como pediram gente já chorei de raiva, jogamos no intuito de um lucro essa grana faria uma diferença na minha vida triste viu.

Hello patriciakenia099,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino MaxCazino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

The account was never verified, they don't accept my documents, the support is only in English, it makes it even more difficult, my last contact with her was in January.

I made two deposits of 90 per pix the balance is total in cash with no bonus I tried to attach the prints here but the platform does not accept it. Everything they asked I did properly and it always fails.

A conta nunca foi verificada, eles não aceita meus documentos o suporte só é em inglês dificulta ainda mais, meu último contato com ela foi em Janeiro.

Eu fiz dois depósitos de 90 por pix o saldo é total em dinheiro sem bônus eu tentei anexar os prints aqui mais a plataforma não aceita. Tudo que eles pediram eu fiz adequadamente e sempre da erro.

Could you please advise when exactly did you upload your documents?

Please note that the process of checking your documents might take up to 14 days after submitting them.

If you look at the prints above, I've been trying to verify since September 2021, if you look on you tube about maxcazino, what else is there are people who couldn't withdraw, besides that I've already sent all my documents by email and they still give an error on something always.

Se você olhar nos prints a cima estou tentando verificação desde setembro de 2021, se procurar no you tube sobre o maxcazino o que mais tem são pessoas que não conseguiram sacar, fora que já mandei todos os meus documentos por email e mesmo assim eles dão erro em alguma coisa sempre.

Hello patriciakenia099,

I did not mean when did you request for a withdrawal but when did you send your documents to the casino. I couldn't find the exact date of that on the screenshots (as it shows withdrawal request only) could you please specify it?

Dear patriciakenia099,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.