Casino Midas - Verzögerungen bei der Schließung von Spielerkonten aufgrund von Glücksspielproblemen.

Good evening, I am having an issue with Casino Midas. I requested the permanent closure of my gaming account to remove any possibility of me reopening it. I sent a very clear email explaining my motivations related to serious gambling problems. This was sent on Friday, April 12th. The VIP manager kindly and understandingly responded on Monday, assuring me he would do his best to expedite the process but still nothing... I would like to resolve this to avoid falling into temptation. Thank you so much in advance.

Buonasera, ho un problema con Casino Midas. Ho richiesto la chiusura definitiva del mio conto gioco senza possibilità da parte mia di poterlo riaprire mandando una mail molto chiara in cui esponevo le mie motivazioni legate a problemi seri con il gioco d'azzardo. Inviato venerdì 12 aprile. Il vip manager mi ha risposto in modo gentile e comprensivo il lunedì dicendomi che avrebbe fatto il possibile al più presto ma ancora nulla.... Vorrei risolvere per non cadere in tentazione.Grazie mille in anticipo.

Hello LOLA78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Midas . Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward the request you sent to the casino to nikolas.b@casino.guru? Do you have any remaining balance on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi Nick,

I would like to inform you that late last night they closed the account although I don't know if permanently, as it is possible to reactivate it in 3 seconds through Midas assistance. I requested the possibility of no longer being able to activate it. I really thank you. Lorenzo

Ciao Nick,

Vorrei informarti che ieri sera in tarda serata hanno provveduto a chiudere il conto anche se non so se in modo definitivo,in quanto si Midas tramite assistenza è possibile riattivarlo in 3 secondi. Io ho richiesto la possibilità di non poterlo più attivare. Vi ringrazio davvero. Lorenza

Dear LOLA78,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru