CasinoBud - Das Spielerkonto wurde aufgrund von Auszahlungsproblemen geschlossen.

I created an account for that casino on 21.1 and started betting. I deposited a total of about 6,000 euros on the site and I wanted to withdraw the 3,600 in my account. This was the start of the document inquiry, which has gone downright silly. I stated that my funds are salary income and profits from other sites. I provided them with 3 months salary slips, which were rejected because there were no pdf files. After that, I got them authenticated, after which they wanted pictures of the profits received from the sites and the bank statement where these can be found. I submitted all these to them then rejected because the pictures don't work but want some official certificate from these sites. I've been asking about these, but these pages only give the information found on the sites. In general this thing has gone completely ridiculous everything I put in is rejected and in the end the account is closed because I haven't verified my account for 30 days. Attached are the first 5 pictures from the emails, there are a few more of these, but I wasn't allowed to upload more than 5.

Dear JesseA,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better assist you, could you please answer a few questions to help clarify your situation?

• Have any of the documents you submitted to the casino as proof of your source of income been approved, or were all the documents you provided rejected?
• Were you able to submit your documents in PDF format as requested by the casino? If not, have you asked your employer to issue an official document in PDF format verifying your income? Alternatively, have you tried obtaining documents from other casinos that might be accepted?
• Have all your other identity documents been successfully verified by the casino?
• When was the last time you sent a document to the casino for verification?
• Finally, could you please specify when exactly CasinoBud closed your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I got my pay slips approved when I made them into PDF files myself. I have asked about winnings from other casinos if it is possible to get those documents, but they don't provide them. The only thing you get is the account histories found on the website, but you can't download them either, only take screenshots.

I have had my ID card approved.

I sent the last documents on February 23rd, when the last pay slip was approved, but they started demanding pictures of the game winnings again.

Casinobud last checked my account on February 24th.

Sain hyväksyttyä palkkakuitit kun tein itse niistä pdf tiedostoja. Muilta casinoilta saaduista voitoista olen kysynyt onko mahdollista saada kyseisiä dokumentteja, mutta he eivät niitä toimita ainut mitä saa on sivuilta löytyvät tilihistoriat, mutta niitäkään ei voi ladata vain ottaa näyttökuvia.

Henkilöllisyystodistuksen olen saanut hyväksyttyä.

Lähetin viimeiset dokumentit 23.2, jolloin viimeinen palkkalaskelma hyväksyttiin mutta ruvettiin vaatimaan uudestaan pelivoitoista kuvia.

Casinobud tarkisti viimeisen kerran tilini 24.2.

Could you please specify the names of the casinos where you received the winnings from the free spins on January 19th and 23rd? Have you reached out to the customer support of these casinos via email to request a document confirming the winnings you achieved? Alternatively, if you have a screenshot of your withdrawal history from these casinos, would you be able to forward it to CasinoBud for verification purposes?

Please also forward any relevant communication between you and the casino customer support to me at veronika.f@casino.guru. This will help us further investigate and provide you with the best assistance possible.

Thank you again for your patience and cooperation.

Dear JesseA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.