Craze Play Casino - Der Spieler hat Schwierigkeiten, seine Gewinne abzuheben.

Casino not recommended. As soon as you want to withdraw money you get nothing! Fraudsters!

Casino nicht zu empfehlen. Sobald man Geld auszahlen will kriegt man nichts! Betrüger!

Dear Steven,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your issue, but, before we do so, please could you describe your problem in more detail? Was this your first attempt for a withdrawal? Could you please confirm your account was successfully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes, that was my first attempt to withdraw. Allegedly violated the bonus terms. However, I took extra care not to violate any bonus conditions. After I fulfilled all my bonus conditions and everything was now my own money, I played without having to make sure that I did not violate any bonus conditions. Supposedly I would have played too high bets during the bonus. But that's not true. I can no longer access the game protocol. Since it was deleted from the casino so that I cannot understand it

Ja das war mein erster abhebeversuch. Habe angeblich gegen die bonusbedingen verstoßen. Habe jedoch extra darauf geachtet das ich keine bonusbedingen verletze. Nachdem ich alle meine bonusbedingen erfüllt habe und alles jetzt mein eigenes Geld war spielte ich ohne darauf achten zu müssen das ich keine bonusbedingen verletze. Angeblich hätte ich mit zu hohen Einsätzen während des bonus gespielt. Das stimmt aber nicht. Auf das spielprotokol kann ich auch nicht mehr zugreifen. Da es vom Casino gelöscht wurde damit ich es nicht nachvollziehen kann

Thank you very much Steven for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Steven,

I looked at your complaint and understand your situation. Let me contact the casino and see what its standpoint is. I would like to ask the Craze Play Casino to reply to this complaint.

Hello Steven,

I am sorry to hear about your situation.

We are in no way trying to fraud you or any player that plays at CrazePlay casino.

I can also confirm this after checking your case.

Attached please find a screenshot of your bets which were above the maximum allowed bet of €4 during your bonus play through.

I am also attaching screenshots to show you and this website that we are in no way trying to hide such rule on our website and you can find this information literally everywhere even on bonus terms section 1.12

Also another proof that we are not trying to fraud you is that we have even given you your deposit back! ...

Wish you best of luck Steven.

Regards,

Richard

I have already converted the bonus money 40 times! That was not a bonus money!

Ich habe das bonus Geld schon vorher 40x umgesetzt! Das war kein bonus Geld!

As you can see from my previous message screen shot, it clearly shows that there are multiple bonus bets with €4.50.

If that was not clear enough I am attaching another screen shot directly from our system that shows this as well. This time I have marked it in red for you so it's more clear.

Would you be so kind and would email me the entire game process from the time I made your deposit or send it to my advisor? I should have checked it myself. But the casino deleted the entire game history! The entire course of the game must be sent from a reputable casino from the moment of deposit

Wären Sie so freundlich und würden mir den gesamten spielverlauf ab dem Zeitpunkt wo ich meine Einzahlung getätigt habe per Email senden oder an meinen Berater schicken? Hätte ja schon selbst nachgeschaut. Aber das casino hat den kompletten spielverlauf gelöscht! Von einem seriösen casino ist der gesamte spielverlauf ab der Einzahlung zu schicken

Hello Steven and Richard.

Thank you both for the replies. Steven, the information on the screenshots looks pretty transparent and exact including date, time, game played and bet size. I'm afraid there is not much we can do now. I admit it would be much easier if the system wouldn't let you bet more than the maximum bet. Unfortunately, this feature is not an industry standard yet. Of course, you have the right to request your full game history from the casino and hereby I would like to ask the Craze Play Casino to send it to you. Let me know if you received it.

Every player bet history can be found on your account menu in your history tab.

However, I am attaching here a screenshot of the bet history sent to the player.

Regards,

Richard

Thank you Richard. Steven, have you received the game history?

Since the casino provided evidence the player broke the maximum bet rule and the game history was sent to him, we consider the case closed. The complaint will be rejected.

Best regards,

Peter