Dolly Casino - Der Rückzug des Spielers verzögert sich.

I requested a withdrawal of 500 Euros on Tuesday yesterday and today, but the first withdrawal has not yet been processed.

And in the chat, I'm always just given the same automated response: "Please be patient, no blah".

Ich habe am Dienstag gestern und heute eine Auszahlung von 500 Euro beantragt und die erste Auszahlung ist bis heute nicht bearbeitet worden .

und im Chat gibt’s immer nur die gleiche automatische Antwort haben sie Geduld no bla

Dear mellacherc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Ok, it's 1500 euros in total. Yes, I know about delays, but this casino doesn't do things right

I wish you a merry christmas

Ok es sind 1500 Euro insgesamt . Ja ich kenne berzögerungen aber dieses Casino geht nicht mit rechten Dingen zu

ich wünsche Ihnen Frohe Weihnachten

Dear mellacherc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.