Efbet Casino BG - Der Bonus des Spielers wurde nicht gewährt.

People lie that they will release bonuses, I play every other day and do not give bonuses at BGN 10 at all, they release BGN 5 at BGN 90 nothing.

Лъжат хората че ще пускат бонуси играя през ден и въобще не давот бонуси на 10 лева пускат 5 лева на 90 лева нищо.Дощлкога ще мамят хората тези казина са истинска измама

Dear Боянка,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view (and I think you should be informed in advance if you are not eligible for receiving bonuses), please understand, that the casino can decide whether they grant you the bonus or not.

In order to continue resolving this case, we would like to know, which bonus you were interested in. I checked the promotions available on the website and I found this underneath the Welcome Bonus:

"13. The offer does not apply for deposits, made with payment methods: Moneybookers (Skrill) and Neteller.

Please, contact us via email: support@efbet.com or Live Chat."

And this underneath the Reload Bonus:

"In case of delay, please, contact us via Live Chat or support@efbet.com - to get your bonus!"

Have you tried contacting the casino’s support regarding this issue?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Боянка,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.