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I made a withdrawal 4 days ago, and in our chat, I'm being told inconsistent things. I'm constantly being told to be patient and that my withdrawal is in the final stage, but no one seems to be able to help, and they haven't even requested verification yet.

Έχω κάνει μια ανάληψη εδώ και 4 μέρες και στη συνομιλία μου λετε ότι να ναι. Όλο μου

λενε υπομονή και ότι η ανάληψη μου είναι στ τελικό στάδιο κανείς δεν ξέρει να βοηθήσει και δεν έχουν ζητήσει καν ταυτοποίηση ακόμα

Dear Despina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I haven't been asked for verification yet and I don't have anywhere to upload documents. I'm still waiting

Δεν μου έχουν ζητήσει επαλήθευση ακόμα όποτε και δεν έχει κάπου να ανεβάσω έγγραφα. Ακόμα περιμένω

I fully understand your frustration, Despina. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Despina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They came in complete

Μπήκαν κομπλέ

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Despina, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru