Fresh Casino - Die Einzahlung des Spielers wird nicht auf dem Spielkonto angezeigt.

I made a deposit but it hasn't reflected yet. I filed a report and they said it would be resolved within an hour. Now, I've been waiting for 7 hours with no progress.

Ise un deposito pero no se me reflejo ise el reporte y segun que en una hora ya tengo 7 horas esperando y nada

Dear Audielm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I already sent the deposit receipt

Ya mande el comprobante del deposito

I didn't get a response from the casino, they asked me to deposit again to see where the problem was and the truth is, I'm not going to do it.

No obtuve respuesta por parte del casino me pidieron que depositara otra vez que para ver donde era el problema y la verdad pues no lo voy aser

I completely empathize with your frustration, Audielm. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 27 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

Good morning I have already been deposited Thank you

Buenos dias Ya me depositaron Gracias

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Audielm, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru