Gioco Digitale Casino - Der Gewinnspin des Spielers wurde nicht gutgeschrieben.

good evening the problem and that the game was interrupted in a slot while I had won the free spins which among other things has yet to end WILD LIFE, I wrote every day also by contacting online chat, before they said that it was a problem of geocalization and history and chace, I did everything I was told but nothing, then they replied that the problem was with the operator of a technical anomaly and that they would credit me the win but then the next day they started with the usual emails saying it was a my problem. I am really stunned. I am attaching emails I received from digital game and the slot in question I hope you help me even if the payout is not much but their behavior is not right

buonasera il problema e che si e interrotto il gioco in una slot mentre avevo vinto i giri gratis che tra altro deve ancora finire WILD LIFE ,ho scritto tutti i giorni pure contattando chat online ,prima dicevano che era problema di geocalizzazione e cronologia e chace, ho fatto tutto quello che mi e stato detto ma niente, poi mi hanno risposto che il problema era dell'operatore di un anomalia tecnica e che mi avrebbero accreditato la vincita ma poi il giorno dopo hanno iniziato on le solite email che dicevano che era un problema mio. Sono veramente allibita .Vi allego email che ho ricevuto da gioco digitale e la slot in questione spero che mi aiutate anche se la vincita non e molto ma non e giusto il loro comportamento

Hello HAIMON14,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gioco Digitale Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if have any log of that winning spin or created any screenshot of it? Did you contact the casino only or the game provider as well? When exactly did this issue occur?

Looking forward to your answer.

Regards,

Nick

hello and thanks for helping me, can I send the screenshot away?

buongiorno e grazie per aiutami ,posso mandare via emal lo screenshot?ieri qui nn me lo ha caricato

good morning I wanted to update you that this morning the slot finally opened but my winnings disappeared the game does not restart from the interrupted spins among other things the bad digital game assistance does not respond

buongiorno vi volevo aggiornare che stamani finalmente la slot si e' aperta ma la mia vincita e' sparita il gioco non riparte dai giri interrotti tra altro la pessima assistenza di gioco digitale non risponde

Thank you my case has just been solved but for me the digital game support is very bad

Vi ringrazio il mio caso è stato appena risolto ma per me l'assistenza di gioco digitale è pessima

Thank you HAIMON14 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick