Gslot Casino - Die Auszahlung des Spielers wurde storniert.

Good day,

I played on Gslot for months and always played with my mother's paysafe account because I didn't have one. I'll create one soon because I've always played with her had the amount paid out it didn’t work then i verified myself with a photo and billing from work then they wanted a screenshot from paysafe where you can see the name, amount and date i was sent 2 examples i uploaded exactly such a picture but it works not verified although it corresponds exactly to the example.

Kind regards.

Guten Tag,

ich habe über monate auf Gslot gespielt und immer mit dem paysafe account meiner mutter gespielt da ich keins hatte werde mir denmnächst eins erstellen da ich immer mit ihr zusammen gespielt hatte ich habe immer über karten aufgeladen die ich auch über meine karte gekauft habe aufjedenfall wollte ich den betrag auszahlen lassen es gingt nicht daraufhin habe ich mich verifiziert über lichtbild und abrechnung von der arbeit dann wollten sie ein screenshot vom paysafe wo man namen, betrag und datum sehen kann mir wurden 2 beispiele geschickt ich habe genau so ein bild hochgeladen doch es wird nicht verifiziert obwohl es genau dem beispiel entspricht.

Mfg.

It's been dealt with

Hat sich erledigt

Dear adrian341,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

Depositing

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Furthermore, please check our Fair Gambling Codex for Players:

Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

Thank you, adrian341, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear adrian341,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.