IceBet Casino - Der Rückzug des Spielers wurde verzögert.

I got my account confirmed and the withdrawal was paid via rapid transfer. The amount does not appear in my account, so I asked skrill about it. Skrill replied that they will send the transfers immediately and that you need to contact the casino. Icebet does not give me an answer as to why my money is not coming. The whole page is a scam, they claimed that it was paid for, but skrill has no information about this!

Sain vahvistettua tilini ja kotiutus laitettiin maksuun rapid transferin kautta. Summa ei näy tililläni, joten kysyin skrilliltä asiaa. Skrilliltä vastattiin, että heiltä siirrot tulee heti ja että pitää ottaa yhteyttä kasinoon. Icebetiltä ei vastata minulle, että miksi rahani eivät tule. Huijausta koko sivu, väittivät että laitettu maksuun, mutta skrillillä ei tästä ole tietoa!

Dear raushel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, thanks for the reply. The first €400 withdrawal request was processed on Friday. The second €400 has not been processed yet. Kyc customer service does not answer me at all. I asked skrill about it and they said that the money should appear immediately. I received an email from Skrill that the transaction has been initiated, but the money has not arrived in my bank account.

Hei, kiitos vastauksesta. Ensimmäinen 400€ kotiutuspyyntö käsiteltiin perjantaina. Toista 400€ ei ole käsitelty vielä. Kyc asiakaspalvelu ei vastaa minulle ollenkaan. Kysyin skrilliltä asiaa ja he sanoivat että rahojen pitäisi näkyä heti. Skrilliltä tuli sähköpostia, että tapahtuma käynnistetty, mutta rahoja ei ole tullut pankkitililleni.

I have sent many emails to kyc customer service and there is no reply.

Olen lähettänyt kyc asiakaspalveluun monta sähköpostia eikä vastausta tule.

I fully understand your frustration, raushel. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

The casino paid!

Kasino maksoi!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, raushel, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru