inbet Casino - Das Konto des Spielers wurde gesperrt.

On 04/06/2022 my inbet account was locked with BGN 300 inside, for no reason at all. The same day they sent me an e-mail saying that the account was being checked and there would be an update "next week". More than two weeks later, there is still no update, they ignore my emails, and there are total bots in the chat and they just repeat that they have no more information at the moment.

I don't know what they think I did in this account, but the attitude is poignantly bad. I don't care about the account anymore, but these BGN 300 in it are spent in a totally transparent way and I want them back. Please cooperate against these scoundrels!

На 04/06/2022 акаунтът ми в inbet беше заключен с 300 лв вътре, абсолютно безпричинно и нагло. Същият ден ми пратиха мейл, в който казват, че се извършва проверка на акаунта и ще има ъпдейт "другата седмица". Повече от две седмици по-късно ъпдейт все още няма, игнорират ми имейлите, а в чата са тотални ботове и само повтарят, че нямат повече информация за момента.

Не знам какво си въобразяват, че съм правил в тоя акаунт, но отношението е покъртително зле. Не ми пука вече за самия акаунт, но тези 300 лв в него са изкарани по тотално прозрачен начин и си ги искам обратно. Моля за съдействие срещу тези шанаджии!

Hello RamoreBG,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with inbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account has been verified yet? Did you request for a withdrawal before your account got closed? Did you use any bonus to accumulate your balance?

Please note that sometimes the casino blocks the player's account during the verification process which may then take up to 14 days to be processed.

Looking forward to your answer.

Regards,

Nick

Hello,

I'm pretty sure I successfully verified my account at some point, but I don't remember 100%. Otherwise, I ordered a withdrawal only once, but that was a long time ago and then I canceled it myself because it takes them an awful lot of time to process it. I have no withdrawal requests just before they lock the account, I have BGN 300 inside the balance, which was accumulated with real funds, not with a bonus.

Thanks for your time.

Regards,

Martin

Здравейте,

Почти съм сигурен, че верифицирах успешно акаунта си в даден момент, но не си спомням на 100%. Иначе теглене заявих само веднъж, но това беше преди доста време и тогава го канселирах сам понеже при тях отнема страшно много време да го обработят. Нямам заявки за теглене непосредствено преди да заключат акаунта, имам 300 лв вътре баланс, който беше натрупан с реални средства, не с бонус.

Благодаря за отделеното време.

Поздрави,

Мартин

Thank you RamoreBG for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello RamoreBG,

I will assist you with the complaint from now on. I'll try to contact the inbet Casino representative in order to learn more and to help you resolve the issue.

Inbet Casino,

could you explain the reason why the account was blocked? What is the status of the checks on RamoreBG's account?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear RamoreBG,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.