Jackie Jackpot Casino - Der Spieler bemüht sich, sein Passwort zurückzusetzen.

I created an account at this casino with a password which I unfortunately forgot to write down.

I've tried resetting my password using the casino's password reset function, but this function just doesn't work. No matter what I use for a password and no matter how good it is, I always get the error "Password must contain 8 characters"

I've been trying for 3 days now and it just doesn't work, the absolutely incompetent support can't help either, and only sends me to the password reset page every time, which doesn't work as described!

one of the support staff even told me my account didn't exist, so i tried to create a new one and it said my email is already being used, so that's complete nonsense too.

So I can't get into my account and I can't do anything about it. Although there are 35 € + bonus credit.

Ich habe einen account bei diesem Casino angelegt mit einem passwort welches ich leider vergessen habe aufzuschreiben.

Ich habe versucht mein passwort über die Passwort-Zurücksetzten funktion des Casino´s zurück zu setzen, jedoch funktioniert diese funktion einfach nicht. Egal was ich für ein Passwort benutze und egal wie gut es ist, ich bekomme jedes mal den fehler "Passwort muss 8 Zeichen enthalten"

Ich versuche es nun schon seit 3 tagen immer wieder und es geht einfach nicht, der absolut inkompetente support kann auch nicht weiter helfen, und schickt mich jedes mal nur zur passwort-reset Seite, die wie beschrieben nicht funktioniert!

dazu hat mir sogar einer der support-mitarbeiter gesagt mein account würde nicht existieren daraufhin habe ich versucht einen neuen zu erstellen, und es wird gesagt meine email wird bereits genutzt, also auch kompletter quatsch.

Ich komme also nicht in meinen Account und kann nichts dagegen tun. Obwohl dort 35€ + Bonus guthaben liegen.

Hello loidcasino1337,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackie Jackpot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was verified? Since when is this issue ongoing? When was the last time you spoke to the casino and what was it about?

Please be sure to not do any action on your second account as the casino may block your forever for multi-accounting.

Looking forward to your answer.

Regards,

Nick

I write to support every day and just get no help.

the problem has existed for 5 days now.

Ich schreibe täglich an den support und bekomme einfach keine hilfe.

das problem besteht nun seit 5 tagen.

Thank you loidcasino1337 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Up to now still no solution. Apparently my case was forwarded and I'll get an email soon.

Let's see.

Bis jetzt immer noch keine lösung. Angeblich wurde mein fall weitergeleitet und ich bekomme bald eine email.

Mal sehen.

Hello loidcasino1337,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Jackie Jackpot Casino to join the conversation.

Dear Jackie Jackpot Casino,

Can you please help the player to reset their casino account password?

Hey loidcasino1337,

We are really sorry to hear that you experienced difficulties with our casino.

In relation to your complaint, please let us inform you that your account was not verified, and we have reached out to you via e-mail to inform you regarding that.

Can you please reach out to us on Live Chat so we can easily resolve your issue with the verification of the account and password reset.

Let us know here too when you successfully verify your account, so we can provide you with appropriate bonus offer.

Thank you for your understanding.

Jackie Jackpot Casino Team

Thanks for the reply, but unfortunately I didn't get any email from you on this topic!

Furthermore, the support chat still can't help me, I'm just fobbed off with a password reset email every time.,

Danke für die Antwort, nur leider habe ich keine Email von ihnen zu diesem Thema bekommen!

Desweiteren kann der Support-Chat mir immer noch nicht weiter helfen, ich werde jedes mal wieder einfach nur mit einer Passwort-Reset email abgespeist.,

All I'm asking is that they revamp their password reset page as it's not working!!!

How hard can that be?

In their support chat I was told my account was verified!

Ich bitte doch einfach nur darum, dass sie ihre Passwort-Reset Seite überarbeiten, da diese nicht funtkioniert!!!

Wie schwer kann das sein?

In ihrem support chat wurde mir gesagt, mein konto sei verifiziert!

Thank you for the response and the screenshots, loidcasino1337.

Dear Jackie Jackpot Casino,

As can be seen in the screenshots the live chat operator "Tori" informed the player that their account has been verified and no other documents were required at the moment, so why can't the player's account password be reset?

I still haven't received the email mentioned, let alone any form of help.

Really unspeakable how this casino acts! after all, it's just about resetting my password if the casino can't even do something like that then I don't know what is. 👎

Ich habe immer noch nicht die erwähnte email bekommen, geschweige denn irgend eine form von hilfe.

Wirklich unausprechlich wie dieses Casino handelt! es geht sich hier immerhin nur um das Zurücksetzen meines Passworts wenn das Casino so etwas nicht einmal hinbekommt dann weiß ich auch nicht. 👎

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hey loidcasino1337,

Please be informed that we are working on resolving your issue as soon as possible.

Once again, let us apologize for the inconvenience and thank you for your patience and cooperation.

Jackie Jackpot Casino Team

As quickly as possible?

I want to change my password and I've been waiting for it for almost a month now?

What kind of answer is that after I've been waiting here in the forum for 2 weeks? 🤣🤣

So schnell wie möglich?

Ich möchte mein passwort ändern und muss jetzt schon fast einen ganzen Monat darauf warten?

Was ist denn das für eine Antwort nachdem ich hier im Forum alleine schon 2 Wochen warte? 🤣🤣

Dear loidcasino1337,

I have to agree with you that this situation is rather strange. Usually, the password reset can be done within a few minutes, but it looks like the casino has some unexpected issues with its system. I can't speak for the casino as I'm waiting for clarification as well, but sadly at the moment, there is not much that can be done other than wait.

I understand your frustration, but for now, I can only ask for your patience.

I have now received an e-mail from the casino containing an absolutely unhelpful message, so I should now try again and change my password, but this time without using a "special character". (As if I hadn't done that in my 50+ tries)

Of course, the system then tells me I should use special characters for my password (see screenshot)

So slowly I'm really giving up, waited 2 weeks for such a message again, the incompetence of this casino cannot be put into words.

Ich habe nun eine Email vom Casino bekommen, in der mal wieder eine Absolut nicht helfende Nachricht enthalten war, ich soll also nun nochmal probieren und mein passwort ändern, dieses mal jedoch ohne ein "Sonderzeichen" zu nutzen. (Als ob ich das bei meinen 50+ versuchen noch nicht getan hätte)

Natürlich, sagt mir das System daraufhin ich soll für mein Passwort Sonderzeichen nutzen (Siehe Screenshot)

Also langsam gebe ich wirklich auf, für solch eine Nachricht mal wieder 2 Wochen gewartet, die Inkompetenz dieses Casinos ist nicht in Worte zu fassen.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

If they don't manage to reset my password, then at least we transfer the 35€ I deposited back to my bank account immediately!!! I am happy to leave my IBAN here and any data that is necessary for it!

Wenn sie es nicht hinbekommen mein passwort zurückzusetzen, dann überweisen wie wenigstens sofort die 35€ die ich eingezahlt habe zurück an mein Bankkonto!!! ich hinterlasse hier gerne meine IBAN und jegliche daten die dafür nötig sind!

Dear loidcasino1337,

I have not received clear information on why your password reset issue was still not solved, but it appears that there are some other issues with your account. I am waiting for more information from the casino, so I will extend the timer for additional 7 days.

Dear loidcasino1337,

I still have not received clear information from the casino about what is going on with your account, however, you should receive your deposit back.

Hey Loid1337,

The support team has requested documents from you and as soon as you provide them your deposit will be refunded.

Unfortunately since you have two accounts created on the casino this is a breach of the Terms of agreement and we are forced to close both accounts.

I opened 2 accounts because one of your support staff told me that I didn't have an account with my email address 😂.

But whatever! The main thing is that you send me my money back and I never have to have anything to do with you again!

Ich habe 2 Konten eröffnet, weil mir einer eurer Support Mitarbeiter damals gesagt hat, ich hätte kein Konto mit meiner Email Adresse 😂.

Aber egal! hauptsache ihr schickt mir mein Geld zurück und ich muss nie wieder etwas mit euch zutun haben!

Dear loidcasino1337,

Have you successfully received your deposit back? Can we consider your complaint to be resolved?

No, I haven't received my deposit yet, even though I sent the casino my bank details over a week ago.

Nein, ich habe meine Anzahlung noch nicht erhalten, obwohl ich dem Casino schon vor über einer Woche meine Bankdaten habe zukommen lassen.

Dear loidcasino1337,

I was informed by the casino representative that they are waiting for you to submit some required documents to proceed with the deposit refund, you should have received an email about this. Please check your inbox.

I have now made the requested bank statement available to the casino.

Ich habe dem Casino den angefragen Bank Auszug nun zur verfügung gestellt.

Dear loidcasino1337,

Thank you for the update, hopefully, the refund will be processed quickly your way. Let me know once you receive it, please.

Dear loidcasino1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received my money, thanks for the help ✌

Ich habe mein Geld erhalten, vielen dank für die Hilfe ✌

Great news, loidcasino1337. I'm glad to hear that you successfully received your deposit back.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal