Justbit Casino - Der Rückzug des Spielers wird aufgrund technischer Probleme blockiert.

Hello, I made a withdrawal at Justbit three weeks ago and had my money returned to my gaming account without them informing me of what the issue is. When I contact them, they say there was a technical glitch and I should try again. Could you assist me in getting my money?

Hej, Jag har gjort ett uttag hos Justbit för 3 veckor sedan och fick tillbaka mina pengar till mitt spelkonto utan att dem medelst vad felet är, när jag kontaktar dem så säger de att det va teknisk fel och jag ska försöka igen, skulle ni kunna hjälpa mig att jag ska få mina pengar

Dear Alex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hi, No it's my first time withdrawing, yes my account is variable and no bonus is involved, now I got my money back to my gaming account for the second time

Hej, Nej det va första gången jag gör uttag, ja mitt konto är varierande och inget bonus är inblandade, nu fick jag tillbaka mina pengar igen till mitt spelkonto för andra gången

Thank you for your reply, Alex. Have you tried requesting a withdrawal via an alternative withdrawal method? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I have a withdrawal in progress now via another alternative withdrawal method, I made a withdrawal on January 6th

Jag har ett pågående uttag nu via en annan alternativ uttagsmetod, Jag gjorde uttag 6 januari

I got my money today

Jag fick mina pengar idag

Dear Alex,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru