Luckland Casino - Das Spielerkonto wurde gesperrt.

I deposited through the site and didn't get a bonus as advertised. When asked, my account is blocked even though I have just created it. It was due to "the decisions of the management not possible", according to the support. With further inquiries the same answer came again and the support said goodbye as soon as it could.

Ich habe über die Seite eingezahlt und keinen Bonus wie angegeben bekommen. Bei Nachfrage sei mein Konto gesperrt obwohl ich dieses grade erstellt habe. Es sei aufgrund " der Entscheidungen des Managements nicht möglich " hieße es nach Angaben des Supports. Bei weiterer Nachfrage kam nochmals die selbe Antwort und der Support verabschiedete sich so schnell er konnte.

Dear Stefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or your account was blocked right after depositing? Have you completed the account verification successfully?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Stefan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.