Lucky Legends Casino - Der Spieler kämpft darum, sein Guthaben zurückzuziehen.

I have about 208Usd available for withdrawal. I've sent emails, I've already spoken through chat several times and they don't pay the amount. They do not respond to emails and in the chat they always end up ending the chat without resolving the situation.

They are not credible or loyal. Deposits are accepted but when it comes to withdrawing it is never possible

Tenho cerca de 208Usd disponiveis para levantamento. Já enviei emails, já falei pelo chat várias vezes e não pagam a quantia. Não respondem a emails e no chat acabam sempre por encerrar o chat sem resolver a situação.

Não são nada credíveis nem leais. Depósitos aceitam mas no que toca a levantar nunca é possivel

Hello Franciscferrsilva,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good afternoon.

Still waiting for account verification for about a week now. I've tried checking via the website and email but I don't get any response.

I got 33 free spins and made the necessary and required rollover. At the end of that I had about 60usd available for withdrawal, not bonus. Then I continued to play until I reached 208 usd.

the last time i spoke was yesterday, and it was about the verification and about the withdrawal but they close the chat without solving any problem. And they said I could only withdraw 50usd because it came from the bonus game. And that I couldn't either because my country wasn't allowed, just for deposits. But this is not true because I continued to play with real balance at my own risk.

Boa tarde.

Ainda estou à espera de verificação da conta há cerca de uma semana. Tentei a verificação pelo site e pelo email mas não tenho qualquer resposta

obtive 33 rodadas grátis e fiz o rollover necessário e exigido. Ao fim disso fiquei com cerca de 60usd disponíveis para levantamento, não de bonus. Depois continuei a jogar até atingir 208 usd.

a última vez que falei foi ontem, e foi sobre a verificação e sobre o levantamento mas eles encerram o chat sem resolver qualquer problema. E disseram que só podia levantar 50usd porque era proveniente do jogo de bonus. E que não podia também porque o meu país não era permitido, só para depósitos. Mas isso não é verdade porque eu continuei a jogar com o saldo real por meu risco.

Well, I still have no answers and no solutions for lifting. It is seen that the credibility is zero. I sent emails and chat again and nothing.

I thought they were going to help me solve it but apparently it's the same.

Bem, continuo sem respostas e sem soluções para levantamento. Está visto que a credibilidade é zero. Voltei a enviar emails e chat e nada.

pensei que me iam ajudar a resolver mas pelos vistos é igual.

Hello Franciscferrsilva,

Is it possible to forward your bonus and betting history to nikolas.b@casino.guru? As long as you finished the wagering requirement of the bonus, the available balance should become real balance without any restrictions.

Dear Franciscferrsilva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I continued without resolution of the problem and without answers from the casino. I gave the money as lost and for me this site ended. It sucks, it's a scam.

Continuei sem resolução do problema e sem respostas por parte do casino. Dei o dinheiro como perdido e para mim acabou esse site. É péssimo, é uma fraude.

Hello Franciscferrsilva,

As you lost the balance related to the withdrawal and this complaint, we will be now closing it.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick