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I made a withdrawal of 3500 TL, but the money has not arrived after 3 days. They claim the average waiting time is 3-5 days. Yet, when I deposited the money, it only took me a minute. This seems like an excessively long time to me, and it doesn't align with their claims of quick deposits and withdrawals.

3500 tl degerinde cekim yaptim para 3 gündür gelmedi otalama 3 5 gün diyorlar ben parayi yatirirken 1 dakikamı aldı vok uzun bir sure ortalama bana denk gelmedi ve hizli para yatirma cekne yaziyorlar

Dear ziinthehouse,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

If they had told me 14 days in the beginning, I would have waited silently, they are lying, just because they go beyond the days they say does not make them a reliable casino, the amount I want to withdraw is not a very big number.

bana en başta 14 gün deselerdi sessiz bi sekilde beklerdim onlar yalan soyluyor soyledikleri gunlerin disina cikmalari onlari guvenilir bi casino yapmaz cekmek istedigim rakam cok buyuk bi rakam degil

I fully understand your frustration, ziinthehouse. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

they made the payment thank you

ödemeyi yaptılar teşekkür ederim

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ziinthehouse, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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