MobileCasino 888 - Der Spieler kann sich nicht verifizieren.

The provider does not allow withdrawals and does not check any documents. E-mails via the site are not answered, limits cannot be set. A payout is only possible when the account is verified, which the provider does not do. Do you actually test the pages yourself or are you only interested in the amounts that you watch through the links you set? Obviously this casino is a scam!

Der Anbieter erlaubt keine Auszahlung und überprüft auch keine Dokumente. E-Mails über die Seite werden nicht beantwortet, Limits kann man nicht setzen. Eine Auszahlung ist erst möglich, wenn das Konto verifiziert ist, was der Anbieter nicht macht. Testet ihr die Seiten eigentlich selbst oder sind euch nur die Beträge, sie Uhr durch die gesetzten Links kassiert, wichtig? Dieses Casino ist offensichtlich Scam!

Hello Stefan,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with MobileCasino 888. Please allow me to ask you a few more question before we would move forward.

When exactly did you upload your documents and since when are you trying to verify yourself? Did you use any bonus to accumulate your current balance? When was the last time the casino responded to you?

Please note that the casino has bad reputation on our site so we have literally no idea how you came to the conclusion that we do not check the casinos 🙂. If you wish to avoid such situations with any casinos in the future, please read/check our reviews.

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Delete my account here. Unfortunately, Casinguru won't help if the player loses too much. Your participation is more important.

Löscht mein Konto hier. Leider hilft Casinguru nicht weiter, falls der Spieler zu viel verliert. Eure Beteiligung ist wichtiger.

Dear Stefan,

Do you mean to close the complaint or delete your casino.guru account?

You can close my Casinoguru account because you don't want to help anyway. This provider did not close my account despite a clear request, but he certainly has a similarly good relationship with you as brazino. If you protect such casinos despite the clearest evidence, your side makes no sense. I will definitely never register anywhere via your links again. As a result, you will lose five-digit sales this year. And goodbye!

Ihr könnt mein Casinoguru Konto schließen, da ihr eh nicht helfen wollt. Dieser Anbieter hat zwar trotz klarer Aufforderung mein Konto nicht geschlossen, aber er hat sicherlich ein ähnlich gutes Verhältnis zu euch wie brazino. Wenn ihr trotz klarster Beweise solche Casinos schützt, macht eure Seite keinen Sinn. Ich werde mich garantiert nie wieder über eure Links irgendwo anmelden. Dadurch verliert ihr dieses Jahr fünfstellige Umsätze. Und tschüss!

Dear Stefan,

You did not answer of any the question I asked you and it's really hard to move forward in a case if we have no information about it. Also, you began your complaint with accusing us of not doing our job, where clearly you did not even check the review of this casino on our website as it has bad reputation.

We always try to help to solve any case and the only thing we expect for it is normal attitude. However, we can't stop you if you wish to close your account here but please note that if you do, we won't ever publish any of your complaint again and we won't be able to help you out in the future.

Regards,

Nick

You're only trying to help if I haven't lost too much about the links you placed.

Although I tried to lock myself out several times, this provider did not close the account. I never used a bonus.

Unfortunately, the brazzino case, in which I have provided the clearest evidence, and in which even the casino has uploaded a misconduct on its part in a screenshot, showed me that you do not help if you lose too much money. That was the last money I got in here through these links. I will never register at any casino through you again. Promised!

Ihr versucht nur zu helfen, falls ich über die platzierten Links nicht zu viel verloren habe.

Dieser Anbieter hier hat, obwohl ich mehrfach versucht habe mich auszuschließen, nicht das Konto geschlossen. Ich habe nie einen Bonus verwendet.

Leider hat mir der brazzino Fall, in dem ich klarste Beweise geliefert habe, und in dem sogar das Casino eine Verfehlung seinerseits in einem Screenshot hochgeladen hat, gezeigt, dass ihr nicht helft, falls man zu viel Geld verliert. Das war das letzte Geld, dass von mir über diese Links hier rein kommt. Ich werde mich nie wieder bei irgendeinem Casino über euch registrieren. Versprochen!

Dear Stefan,

I think it was clearly explained in the Brazino case that if you can't provide a clear evidence, we can do nothing. It is entirely up to you whether you go through our website or not, we never forced you to. I would still require your answer to my previous question regarding your casino.guru account so we can move forward with this case or close your account. Please let us know your decision.

Regards,

Nick

I presented the clearest evidence, but the provider just lied. Nevertheless you decide for the money and against the help. I have one more email from 11/24. found and forwarded. I tried to contact the provider several times.

You probably also know that the mobilecasino is dubious. Despite claiming that I was addicted to gambling, I was able to keep making deposits. I will definitely never sign up through your links again. If too much is lost, as in the brazzino case, you are otherwise completely on your own.

Ich habe klarste Beweise vorgelegt, der Anbieter dagegen hat nur gelogen. Trotzdem entscheidet ihr euch für das Geld und gegen die Hilfe. Ich habe noch eine weitere E-Mail von 24.11. gefunden und weitergeleitet. Ich habe etliche Male versucht den Anbieter zu kontaktieren.

Das das mobilecasino unseriös ist, wisst ihr sicherlich auch. Trotz Angabe einer Spielsucht konnte ich munter weiter einzahlen. Ich werde mich definitiv nie wieder über eure Links anmelden. Falls zu viel verloren wird, wie im brazzino Fall, ist man ansonsten völlig auf sich gestellt.

Dear Stefan,

It was not and still not up to me how the Brazino complaint ended. I'm now here to help you with your complaint on MobileCasino888 so I would like you to get back to that issue and provide me with more information about it (my questions asked in my first post).

Regards,

Nick

I would like to urge you to close my account. Unfortunately, I am facing massive threats at another casino that I have just submitted a complaint to. Erase all complaints. Unfortunately, they work with sometimes questionable casinos.

Ich möchte sie dringend bitten meinen Account zu schließen. Leider droht mir ein anderes Casino, zu dem ich gerade eine Beschwerde eingereicht habe massiv. Löschen sie alle Beschwerden. Leider arbeiten sie mit teils fragwürdigen Casinos zusammen.

Dear Stefan,

Based on your request, your account will be now closed and non of your complaints in the future will be published. Also, all existing complaint you have, will remain on the website without any of your user information.

Wish you best luck.

Regards,

Nick