MoonWin.com Casino - Der Rückzug des Spielers verzögerte sich über die Laufzeit hinaus.

I have been waiting for my withdrawal since February 29.

Payment was made by bank transfer.

According to terms and conditions, it should take 7 business days and this time has already passed.

The live chat is not helping me.

I urgently need support as I suspect this site is a scam and does not have money to process my withdrawal.

Seit dem 29 Februar warte ich auf meine Auszahlung.

Ausgezahlt wurde per Banküberweisung.

Laut AGBs 7 Werktage und diese sind bereits Rum.

Der Live Chat hilft mir nicht.

Ich brauche dringend Unterstützung da ich davon ausgehe dass diese seite ein Scam ist und kein Geld haben um meine Auszahlung durchzuführen.

Dear tolgaoezen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards

Veronika

Dear tolgaoezen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.