MostBet Casino - Die Gewinne des Spielers aus dem Bonusguthaben wurden nicht vollständig gutgeschrieben.

Hello

I used casino coins from your loyalty program in exchange for 23€ in bonus balance.

I met the required roll over and won 257 euros. In the end, they have only transferred 23 euros into my real balance.

I have been sending all the information for days and they keep stalling, telling me to wait when it's clear that they should credit me 257 euros, not just 23 euros. I have been asked for screenshots, etc., I have sent everything and nothing in return.

The internal case code is as follows: Sr3830072

Regards

Hola

Use monedas del casino de su programa de lealtad a cambio de 23€ en saldo de bonificacion.

Cumpli con el roll over solicitado y consegui 257 euros. Finalmente solo me han traspasado 23 euros en saldo real.

Les he mandado toda la info desde hace dias y siguen dando largas y dicen que siga esperando cuando está bien claro que me tienen que abonar 257euros y no solo 23euros. Me han pedido capturas de pantalla etc etc he enviado todo y nada.

El codigo interno del caso es este: Sr3830072

Saludos

Dear Alvaroalonso,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MostBet Casino. Please understand that bonuses belonging to a loyalty program often come with specific terms and conditions.

Could you please send me the screenshots of the terms for the exchange you used?

Have you checked if the bonus comes with a maximum possible win limit?

When was the last time you communicated with customer support regarding this problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Alvaroalonso,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.