Mr Sloty Casino - Der Rückzug des Spielers wurde verzögert.

Hello. I won €1400 at Mr Sloty and played with a bonus. But I had already played the bonus and for this reason I requested the payout. Since Jaguar it has been said again and again that support has no influence on the work of colleagues and I would have to wait for an update via email. It's now the end of March and I just asked again today and got the same answer.

Hallo. Ich habe bei Mr Sloty 1400 Euro gewonnen und hatte mit Bonus gespielt. Den Bonus hatte ich aber schon ausgespielt und habe aus diesem Grund, die Auszahlung beantragt. Seit Jaguar heißt es immer wieder das der Support keinen Einfluss auf die Arbeit der Kollegen habe und ich müsste bitte auf ein Update per Email warten. Wir haben jetzt Ende März und hab heute erst wieder nachgefragt und kam die gleiche Antwort.

Dear gmachovahelena24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear gmachovahelena24,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.