MyStake Casino - Die Verifizierung des Spielers verzögert sich.

In the personal identification section, where they ask to confirm the address, I have sent them several documents that show the same address as the one that appears on my ID and after several attempts in which they do not even accept a bank receipt, they have prohibited me from posting more documents, leaving your email as the only way of contact. I wrote to them yesterday and still no response.

En el apartado de identificación personal, donde piden confirmar dirección les he mandado varios documentos en los que se aprecia la misma dirección que la que figura en mi DNI y tras varios intentos en los que ni aceptan un recibo del banco, me han prohibido colgar más documentos, dejando como vía única de contacto su correo electrónico. Les escribí ayer y sigo sin respuesta.

Hello ShadeOfDoom,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Greetings Nick, the approved documents are the ID and the email, the one that they do not accept is the document that proves that I live where I say I live. Yesterday was when I sent them the email saying that after many attempts and with several documents they have prohibited me from uploading new documents to the web.

In the mail I sent them the same files again.

Saludos Nick, los documentos aprobados son el DNI y el correo electrónico, el que no aceptan es el documento que acredite que yo vivo donde digo vivir. Ayer fue cuando les mandé el correo electrónico diciendo que después de muchos intentos y con varios documentos me han prohibido subir otros documentos nuevos a la web.

En el correo les volví a mandar los mismos archivos.

Hello ShadeOfDoom,

Is it possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear ShadeOfDoom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.