National Casino - Der Spieler hat Mühe, den KYC zu passieren.

I had won € 40,000 and they were constantly asking for more papers for identification. While the deposits were constantly accepted.

Είχα κερδίσει 40000€ και συνεχώς ζητούσαν παραπάνω χαρτιά για την ταυτοποίηση. Ενώ τις καταθέσεις Τις δεχόντουσαν συνέχεια.

Dear Vasilis19801821,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you provided and when exactly, please?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Vasilis19801821,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.