NineCasino - Der Spieler kann die erforderlichen Dokumente für die Auszahlung nicht einreichen.

It’s not letting my submit my bank statements and proof of payment which i have gotten the bank to send copies as well as myself and I don’t know how to fix it I’ve been working I. This since Thursday and have gotten no where and honestly I was going tonbuy my car and a down payment for rent in a place because I just my job and my house and my vehicle in a day due to family issues and thsi money was a saviour so how or what exactly do I need since my Canadian bank statement clealry isn’t working

Hello jaydamaye22,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear jaydamaye22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.