NordSlot Casino - Das Spielerkonto wurde gesperrt.

My account was just blocked for no reason and there is simply no live support or anything

Mein Konto wurde einfach gesperrt ohne ein Grund und es gibt einfach kein Live Support oder sonst was

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if there are any funds being held by the casino? Do I understand correctly, based on the disputed amount, that you had €200 in your account? 

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

So on my account there are still 200 euros that I can't get because they blocked the account. And the support doesn't work or I can't write to them. I would like to open my account and I can continue playing or get the 100 euros I paid back. The 200 are just deposited through Bonus 100 and get 100% on it

Also auf mein Konto sind noch 200 Euro an die ich nicht komme da die das Konto gesperrt haben. Und der Support geht nicht Bzw ich kann denen nicht schreiben. Würde gerne das die mein Account öffnen und ich weiter spielen kann oder die 100 Euro die ich eingezahlt habe wieder bekommen. Die 200 sind halt nur durch Bonus 100 eingezahlt und 100% drauf bekommen

As stated above, I have blocked my account

that is definitely not true

then they should just open it again

Wie oben steht habe ich mein Konto gesperrt

das stimmt Aufjedenfall nicht

dann sollen die es einfach wieder öffnen

Thank you very much Patrick for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Patrick,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite NordSlot Casino to the conversation to participate in the resolution of this complaint.

Thanks Peter

I'm curious

Danke Peter

bin gespannt

We would like to ask NordSlot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello,

Your account was blocked due to too many failed login attempts. We reopened your account. Please try again to log in, if you do not succeed after the first attempt, please reset your password.

Best Regards,

Nord Slot

Thanks for the activation

but where did my money go

Danke für die Freischaltung

aber wo ist mein Geld hin

Hello,

We checked and saw that your bonus was expired, our agents have added the bonus to your account as a geste from us and you have played with the money.

If you have any further questions feel free to contact us.

Best Regards,

NordSlot Casino

Hi all,

Thank you for your replies.

Dear Patrick,

Did you have any real money (not bonus money) in your account before it was closed?

Dear Patrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Since Patrick stopped responding, we are rejecting this complaint. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter