NovaJackpot Casino - Die Gewinne des Spielers werden verzögert und nicht gutgeschrieben.

PLEASE DO NOT PLAY HERE!!!

On February 2, 2025 (Bass Bonanza game session), I played the game Bass Bonanza and won free spins that were paid out with €220. Unfortunately, this amount has not yet been transferred to my game account.

Additionally, on February 6, 2025, I played the game Sugar Rush 1000, where I won free spins worth €100. I was able to win €370, but this amount was not credited to my gaming account either. So far, I have lost over €5K at Novajackpot. I have written several times and have not received any positive feedback yet.

PLEASE DO NOT PLAY HERE!!!

BITTE HIER NICHT SPIELEN !!!

Am 02.02.2025 der Bass Bonanza Spielsession] habe ich das Spiel Bass Bonanza gespielt und dabei Freispiele gewonnen, die mit 220 € ausbezahlt wurden. Leider wurde dieser Betrag bisher nicht auf mein Spielkonto überwiesen.

Zusätzlich habe ich am 06.02.2025 der das Spiel Sugar Rush 1000 gespielt, bei dem ich Freispiele im Wert von 100 € erworben habe. Ich konnte dabei einen Gewinn von 370 € erzielen, aber auch dieser Betrag wurde meinem Spielkonto nicht gutgeschrieben. Bis jetzt sind über 5K minus bei Novajackpot. Mehrmals geschrieben und bis jetzt kein Positives Rückmeldung bekommen. 

BITTE HIER NICHT SPIELEN!!!

Hello vujicicboris5,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NovaJackpot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is any of those bets visible in your betting history?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Verified since 01/2024

All moves transparent

Verifiziert seit 01/2024

Alle Spielzuge transparent

Hello vujicicboris5,

Please forward your betting history - where the mentioned bet is visible - and the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear vujicicboris5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

case solved

Fall gelöst

Dear vujicicboris5, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru