Nucleonbet Casino - Die Casino-Website wird nicht richtig geladen.

I can't log in anymore since this morning. Resetting the password doesn't work either, because it always says "User is not found".

Ich kann mich seit heute morgen nicht mehr anmelden. Passwort zurück setzen geht auch nicht , da immer steht Benutzer wird nicht gefunden

Dear riehni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any notification or a message when you try to log in or the entire website is offline? Have you tried communicating this issue with the casino directly?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I understand that it might seem like a lot of queries, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Login works now. The server seemed to have been overloaded yesterday.

only now the verification of my documents takes a long time. And I still haven't gotten a response

Das einloggen funktioniert mittlerweile. Der Server schien wohl gestern überlastet gewesen zu sein .

nur dauert jetzt auch die Verifizierung meiner Dokumente sehr lange . Und ein Rückmeldung habe ich bis heute noch nicht

Dear riehni,

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? 

Verification is complete

Die Verifizierung ist abgeschlossen

Thank you very much, riehni, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal. Please keep me informed. 

Hello riehni,

Have there been any developments since our last conversation, please? 

Dear riehni,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Yes everything worked

Ja hat alles geklappt

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, riehni, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru