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Hello.

I have a withdrawal of 4800.00 reais being withheld, the only thing a pinnacle writes in emails is that my case is analyzing problems. I use pinnacle because of the agility of us deposits and withdrawals, but this is the second time that a pinnacle holds my withdrawal, when I can earn a high amount, and I only asked for withdrawal of 4800.00. And when I ask for a withdrawal of 50,000.00? I'd just like a decent explanation, not an empty answer like "We're looking into your case". As far as I've won and pinnacle doesn't seem to want to pay. Initially I asked for a withdrawal by Bitcoin, it was denied and they asked me to request a withdrawal via pix since the deposit was fine by pix, so far, I asked for withdrawal by pix and so far nothing, pix and everything is instant. I use pinnacle because I think it's the best, don't let me down pinnacle!

User id js1152032

Dear xforcereturn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?

Thank you very much in advance for your reply.

Best regards,

Kristina

Good Morning.

The withdrawal was requested on 03/09/2022. This would be my second withdrawal this month, the withdrawals I make are always made on the same day, as I almost always withdraw with bitcoin, in this case it was pix, which is even faster than bitcoin. The thing is, whenever I win a good amount, pinnacle keeps holding the withdrawal, makes excuses and doesn't release the cashout until I bet and lose all the winnings. It's not the first time this has happened. I have already sent 4 emails and the only thing they say is that they are analyzing the case, I asked if they wanted me to send any documents or something, but they simply did not respond. I want to know. What is being analyzed in my case? Why the lack of transparency? Pinnacle is the best, but when the player wins a lot in a little, there is a difficulty in calling. Last time they only released my withdrawal after I lost 40,000.00

Bom dia.

A retirada foi solicitada no dia 09/03/2022. Esse seria o meu segundo saque esse mês, os saques que eu faço são efetivados sempre no mesmo dia, pois quase sempre retiro com bitcoin, neste caso foi pix que é mais rápido ainda que bitcoin. A questão é que sempre que eu ganho um bom valor a pinnacle fica segurando a retirada, inventa desculpas e não libera o saque até que eu aposte e perca todo o ganho. Já não é a primeira vez que isso acontece. Já enviei 4 email e a única coisa que eles dizem é que estão analisando o caso, Perguntei se eles queriam que eu enviasse algum documento ou algo do tipo, mas simplesmente não deram resposta. Eu quero saber. O que o que está sendo analisado no meu caso? Porque a falta de transparência? Pinnacle é a melhor, mas quando o jogador ganho muito em pouco, ha uma dificuldade em pagar. Na última vez só liberaram meu saque depois que eu perdi 40.000,00

Good afternoon.

I emailed pinnacle again and they finally took effect. Again after the loss of the profit made, it seems usual already. Thank you Casino guro.

Boa tarde.

Enviei e-mail novamente pra pinnacle e finalmente efetivaram minha retirada. Novamente depois da perda do lucro obtido, parece costume já. Obrigada Casino guro.

Thank you for your reply, xforcereturn. Do I understand correctly that you have already received your withdrawal? Do I have your permission to close this complaint? Thank you in advance for your reply.

Good night.

You can close. I have received.

Thank you!

Boa noite.

Pode encerrar. Já recebi.

Obrigado!

Awesome news, xforcereturn. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.